Inspiring

Question

Photoshop 2020, 21.0.2, AutoRecover not functioning

Forum|Forum|6 years ago
January 5, 2020
10 replies
3850 views

I've crashed this version of Photoshop several times, but this post isn't about that. It's about AutoRecover, which seems to be missing / not functioning.

I went looking for it when restarting Photoshop after a crash failed to bring back any of my work.

In Windows 10, 'Edit' -> 'Preferences' -> 'File Handling' is checked to Automatically Save Recovery Information (every 5 minutes).

But when I went to C:\Users\[my name]\AppData\Roaming\Adobe\Adobe Photoshop 2020\ there was no AutoRecover folder (there is one for previous versions of Photoshop, in their respective folders). Just in case that was the bug, I created the folder. Still no luck. Nothing is being saved there, so after a crash all work is gone.

Note that I'm entering Photoshop from Lightroom ('Edit In' -> Photoshop), if that has anything to do with the failure to backup work.

Is there something different about how Photoshop 2020 is handling recovery info? Or is this just a bug?

This topic has been closed for replies.

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Burak35575211elc6

Participant

thanks bro..

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Leland29845610j3k2

Inspiring

Why hasn't adobe addressed this? THIS IS A MASSIVE PROBLEM CAUSING UNTOLD AMOUNTS OF MAN HOURS THAT BELONG TO YOUR PAYING CUSTOMERS. Who determined that it was a good idea to automatically delete recovery files immediately? Who decided that the recovery files should go to some shadow destination that is not accessable? Please keep in mind that things did not go right in order for autorecover to be needed in the first place so perhaps it won't open automatically and that recovery file is of VITAL IMPORTANCE and should be protected and accessable to the ones that stand to lose. FOR THE LOVE OF GOD FIX IT!!! How difficult is it to have the recover file just go to a regular file?

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vincentv41861145

Participant

Hi, This has been fixed. you just need to update the computer and photoshop to latest version.

Booksprite

Participant

I'm having the same problem. the program has been running super slow so I added an additional scratch drive and I had autosave on. My computer is running slow as F*ck and crashing every day. Sometimes I get recovered files other times not and this time was the worst of all. Not only is the directory empty and apparently last modified 6 months ago but I had saved a PNG file of a group folder in a page I was working on. I had done idk at least 14 or more hours of work and I come from the crt+s erra of saving where every time I pause in thought I quicksave... So how I lost all my data is confounding. It says it saves the auto-recovery every 5 minutes which is gone which must be a terrible bug on the server side and even the crt s to my adobe cloud file is lost. This is unacceptable for a paid product. I expect better security of my data than this I am royal pissed right now. So much work, literally my entire day is gone, the PNG I saved yesterday is the most recent data I have and what is actually on the page not what I exported is even older than that so nearly 2 days of work only about the first four hours of this project is recovered - what I did yesterday morning.

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Letodan

Participant

+1, same issue. Sometimes get auto recover docs, sometimes not. I also have to worry that if my source file somehow gets corrupted during the crash, I lose the entire piece (which is very rare but it has happened). I really wish I didn't have to work with a spectre of loss hanging over my shoulder like this.

Since Adobe doesn't seem to be fixing this, does anyone have any suggestions as to settings that might 'encourage' autorecover to activate more often? OR, does anyone have a script that saves off a copy of their file every 10m, something like that? I do that manually now but, of course, sometimes forget. Cheers, d.

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vincentv41861145

Participant

Hi! This was a problem with the update on mac a while ago, just update your computer and and software! Things will run again

Verstuurd vanaf mijn iPhone

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Mdentonetc

Known Participant

Still not working. Mine was unchecked automatically during the last update apparently. Lost 2 hours of work. Checked it on and today had another crash (2020 seems very unstable), and when I restarted I was not greeted with a recovered version of my file. And the folder was empty.

This is a pretty huge feature to be missing in 2020. Adobe needs to get on this stuff, asap. There are several other issues unresolved in 2020 such as the thick gridline display with multiple threads and multiple updates not addressing it. Stop giving us new features and fix what's broken.

TLDR: FIX OLD NO NEW

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Justyna77

Participant

I just experienced the same. I am using MacOS 10.15.4 (Catalina) and Photoshop 21.1.0

I always invoke Photoshop from Lightroom, and rely on the intergrity of Photshop file handling until I close the work and save it back to Lightroom.

Usually when Photoshop crash the recovery function brings back my work upon restart, and I can manually save the work.

The ability to automatically save the file back to Lightroom usually does not work for recovered Photoshop files. Inconvenient but fine. That is not the issue I want to address here.

However, this time after a system crash NOTHING got recovered from Photoshop, after the Mac had rebooted. During reboot I chose "Open and restore all programs that were open when the mac crashed" (or something similarly worded by Apple)

Photoshop opened automatically, but there was absolutely no recovered files.

I have enabled "Automatically Save Recovery Information Every: 10 minutes" in the "File Handling" menu under Photoshop preferences.

Also, the AutoRecover folder for Adobe Photoshop 2020 is present in its usual location, but completely empty.

How do I make the AutoRecover function in Photoshop work more reliably?

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Typhoon859

Inspiring

Has anyone from Adobe commented on this?

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swiecznik11

Participant

I have the same issue. Have you found a solution?

excorp11Author

Inspiring

I haven't found an answer, and suspect there isn't one. But I am surprised, with the number of experienced users that traffic the forum, no one has bothered to explain / confirm.

There's also another thread, https://community.adobe.com/t5/photoshop/21-0-0-where-has-autorecover-gone/m-p/10720147?page=1#M275680, that has a similar level of non-response.

excorp11Author

Inspiring

Its been 6 months, and there's obviously been no suggestions on how to fix this. So a couple additional comments:

This is still an issue. The power went out last night and shut down my computer. All the images active in the workspace were lost. No autorecover took place.
I'm now on version 21.2.0. No improvement.
Other threads on this have discussed that 'autorecover' only starts to work AFTER an image has been saved one time. Ignoring the fact that that, if true, is completely different than any other software and ought to be clearly spelled out in the preferences, how does that work when Photoshop is invoked from Lightroom???
- I have a raw file in lightroom, that is brought into Photoshop with the "Edit a copy with LR adjustments". So there must be a tempoary file created someplace....
- Within Photoshop, normal workflow is to do edits, and then close the image, at which point LR shows the new tif file.
- So how is some sort of temporary save supposed to be done to trick the autosave feature to start working?

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erinpowley

Participant

I am in the same boat. AutoRecovery isn't working. I check all my settings, and it should. Hoping for a fix soon!

JaapVE

Participant

I've the same, autorecover doesn't work anymore! I use ACR, then Photoshop. When I try to save the result, 1 out of 10 times, Photoshop will not respons anymore. I have to shop the program and after the restart there will be no recovery available!