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Illyriel
Illyriel
Participant
January 25, 2020
Answered

Photoshop 2020 canvas "freezes" and remains on screen on Windows

  • January 25, 2020
  • 29 replies
  • 77726 views

I began noticing an issue where a portion of my canvas freezes when I zoom in, and remains stuck on the screen. I can move the canvas normally, the stuck portion can't be interacted with, and if I move the canvas, it goes underneath the frozen portion.

I've updated to the latest version, made sure my drivers are up to date, and the issue doesn't seem to appear with any other programs, drawing or otherwise. Just on Photoshop. Closing the program removes the frozen portion, so does dragging Photoshop from my Cintiq to my main screen. 

I attached a file with an example of how it looks like, you can see the frozen canvas portion on the left side next to the toolbar. 

 

 

{Thread title edited by moderator}

    Correct answer Illyriel

    It appears that reinstalling both Wacom Cintiq and GPU drivers fixed the issue for me!

    29 replies

    Show previous replies
    D
    Darren98A4
    Participant
    May 3, 2021

    https://www.youtube.com/watch?v=8fURA4ZvIuQ a video to a fix 🙂

    Freya de Vries
    Freya de Vries
    Participant
    April 20, 2021

    I have exactly the same problem. To have to work at a professional level without any fix for this is unbearable. I got the latest driver versions. Uninstalled both Photoshop and my drivers and reinstalled them again. I turned off my graphics card in the performance tab. Nothing works. 

    Alliepham
    Alliepham
    Participant
    April 18, 2021

    I think I've found the real problem, try check off the option "Enable Flick Panning" in Preferences > Tools
    That function makes your screen float when using hand tool, but I think because it takes resource of GPU so it cause freeze the display area.

    Hope you can fix that.

     

    andre_venancio
    andre_venancio
    Participating Frequently
    April 29, 2021

    This solution does not work efficiently. Corrects only part of the problem and not in all cases. It is something greater that causes this and until today it has not been corrected.

      J
      Jarod5FCB
      Participating Frequently
      December 11, 2020

      I have GTX 2080 TI card and this happens to me all the time.  Happened on my previous machine as well.  It has something to do with Photoshop 22.0, 2020 etc.  Please let me if anyone figures out the solution.  It's been plaguing me for months now.  When zooming, the document freezes.  Thank god I can save and reopen it.  But man it's killing my daily work flow.

        dennisp4478397
        dennisp4478397
        Participating Frequently
        December 11, 2020

        What worked for me, and seems to have worked for many users, is to disable Flick Panning

        Preferences --> Tools --> Disable Flick Panning

          U
          unique_artwork5EBB
          Participant
          December 16, 2020

          I have GTX 2060 Super, that doesn't work, disabling flick panning, disabling Animate Zoom, untick Use Graphic Processor, Reinstalling display driver & Photoshop, all of those options are not working for me. When editing the Smart Object content the screen gets freeze.

          K
          Kaan5EF1
          Participant
          October 27, 2020

          What you suggested to fix was no help

          S
          suzannek31555613
          Participant
          November 4, 2020

          I've been having the same problem.  My main use for photoshop is photo/portrait editing and so I don't usually have rulers turned on.  Last week I turned them on to help as I created a graphic and my canvas started freezing.  I have a brand new PC with everything up to date and so I was freaking a bit.  After reading these posts (thank you all! It helped to know I wasn't alone or crazy!)  I turned off the rulers and so far so good.  seems to have improved.  there might be multiple issues at play here but wanted to share.  

           

           

          T
          The Inspired Capture
          Participant
          October 23, 2020

          I am having the same issue, even after an adobe rep updating my software. This stinks. It erased my work on the image because its frozen.

          Arddy
          Arddy
          Known Participant
          October 26, 2020

          If your viewport freezes, you can still save the document and just close the document/PS, and reopen it. It should retain all the edits. At least this is what I've noticed.

          JoseGIHP
          JoseGIHP
          Participating Frequently
          August 21, 2020

          I have also been experiencing the same. Every 2-20 minutes, the canvas for whichever file I happen to be working freezes. Photoshop is still active, and I can switch to another tab. Other files I have open will not be affected by this, and I can work on those. To "unfreeze" the working image, I have to close and re-open the file. While not the worst work around, it is still indredibly frustrating and counterproductive. 

          PC, Windows 10, PS v. 21.2.2

          Thank you!

            M
            MetalCheng
            Participating Frequently
            August 25, 2020

            Hi everyone

             

            It seems that disabling the flick panning is the solution.  I just tried and it seems the problem really goes away.

            Preferences -> Tools -> Enable Flick Panning (Uncheck it)


            Cheers...

              michaelf39514578
              michaelf39514578
              Participant
              September 3, 2020

              Thank you!  It worked now I am able to focus and not panic!  Some many settings get changed with updates.  

              AlexBaum
              AlexBaum
              Participant
              July 16, 2020

              Try turning off your Rulers, CMD+R. Was having the same issue and this seemed to help alot.

              2017 iMac

              4.2 GHz Quad-Core Intel Core i7

              16 GB 2400 MHz DDR4

              Radeon Pro 575 4 GB

              dennisp4478397
              dennisp4478397
              Participating Frequently
              July 16, 2020

              Tried that... Nothing...
              Still happening from time to time.  Competely random.
              Mostly when usin the pen tool and zooming in and out. 
              Happened one or twice with the poligonal lasso tool.
              I slows down my workflow so much


              Mac Pro 5.1 MID 2012
              12 core 2.4GHz
              40Gb 1333 DDR3
              Radeon Saffire Nitro+ RX580 8Gb

                D
                davidg93644855
                Participating Frequently
                July 29, 2020

                Its crazy how many of us are having this problem and no solution is available.

                 

                Ive started a new post for mac users as this one has accepted a correct answer for a difference system.

                 

                https://community.adobe.com/t5/photoshop/photoshop-freezes-when-zooming-and-dragging-canvas-imac-2013-major-issue/m-p/11306294?page=1#M349672

                N
                natarajans86639690
                Participant
                July 14, 2020

                I having same issue with Photoshop 2020 (21.2.0), see the attachment, it's annoying and wonder that not yet fixed by Adobe!! There was no issue with 2019, unfortunately I uninstalled and not availble prviosue version Creative Cloud Apps too!! Im using Quadro P400.

                  C
                  Chrx
                  Participant
                  July 7, 2020

                  Bumping this conversation because this is still a problem with Photoshop 2020. Using MacOS Catalina 10.15.5, Photoshop 2020 Version 21.2. Turning off graphic processor kills Photoshop and makes it flash grey at me anytime I zoom in/out, change windows, etc. 

                    Arddy
                    Arddy
                    Known Participant
                    October 23, 2020

                    I've been having this issue for over a year now. It's ridiculous! Frustrating at best. I can't see how it's Wacom issue.

                    D
                    davidg93644855
                    Participating Frequently
                    October 23, 2020

                    Yes your right its not a wacom issue its a photoshop issue clear as day. As it happens to those who don't use wacom like myself and many many others. Its not a windows or mac issue either as it effects both. We all know it and Adobe knows it. I'm sick of new versions of photoshop being released which just bloat the program further with new features while massive issues that they wont acknowledge make it impossible to use. WHAT ARE WE PAYING FOR???

                     

                    Anyone know of any decent alternatives to photoshop? I like many others have reached this stage of looking to move on from this issue which unfortunately means moving on from photoshop as I'm tired of trying to find a solution that doesn't exact apart from Adobe fixing there software. 

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