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Negui14
Participant
October 25, 2019
Question

Photoshop 2020 closes right after opening

  • October 25, 2019
  • 12 replies
  • 72786 views

Title says it all 
i just open my PS and as soon as the interface loads it closes with no error message or anything , it just closes
anyone has an idea on how to solve this ? 

    This topic has been closed for replies.

    12 replies

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    Conrad_C
    Community Expert
    Conrad_CCommunity Expert
    Community Expert
    October 25, 2019

    Also, you might want to confirm whether you are using the latest version of Photoshop (Photoshop CC 2019, version 20) or Photoshop Elements 2020 (just released, but a different forum).

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    October 25, 2019

    I think you may have Photoshop CC 2019.

    Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

    S
    Samoreen
    Inspiring
    October 25, 2019

    > Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

    Which seems to be difficult since Negui14 told us that PS closes as soon as it is launched.

    Negui14, try to press and hold Alt+Ctrl+Shift (Windows) or Option+Command+Shift (Mac) as you start Photoshop. Maybe PS will have enough time to reset the Preferences before crashing.

    --Patrick
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