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Deeshan Sharma
Participant
Apr 2, 2020 7:24 AM UTC
Answered

Photoshop 2020 export as error: An Unknown error occurred

Every time I press Shift+Ctrl+W to export my file it shows "An Unknown error occurred" in preview section and it is not file specific it is occurring since yesterday night I  using Windows 10 Pro and Photoshop version 21.0.2.57

    Mohit Goyal
    Mohit GoyalCorrect answer
    Community Manager
    Jan 12, 2021 3:48 PM UTC

    Hi all,

     

    We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

     

    Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Thanks,

    Mohit

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    66 replies

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    jasonm79204798
    Participant
    Dec 17, 2020 10:03 PM UTC

    I am a working profeesional and I just updated to the new Photoshop 2021 version and I cannot complete simple tasks or export becuase of this issue of "Unkown Error Occured"......... Please help....... it happens with many different things (too many to list) and is preventing me from everything atm 

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      Lowri K
      Lowri K
      Participant
      Dec 17, 2020 10:13 PM UTC

      I also have the same issue, the only work around that I and others could do was to uninstall Photoshop and then reinstall an older version - the issue gets resolved then. It's the best thing to do atm while there's no solution to this problem.

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      jasonm79204798
      Participant
      Dec 17, 2020 11:20 PM UTC

      Thanks Lowri_K!

      I appreciate your help! Although I clicked "remove older versions" when I updated on the cloud 😞

      Ahhhhhhh... humanity is way too reliant on technology, or at least us Graphic Designers and Creative Professionals. I need work to work 😞

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        alysonh90090318
        Participant
        Dec 14, 2020 4:03 PM UTC

        I'm still dealing with this , I've tried all the recommendations but they didn't work. What's working ( for the moment anyway) is flattening the image and exporting it that way. I don't have any idea if it's going to continue to work through. This problem is popping up with some files but not others. 

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          Dung98A7
          Participant
          Feb 3, 2021 11:28 AM UTC

          this works for me: 

          Go to Edit>Preferences>Performance and uncheck the graphic processor option from there and relaunch the application. This will fix the problem with the healing brush as well.

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            Hello&Goodbye
            Participating Frequently
            Feb 5, 2021 12:44 PM UTC

            This workaround doesn't work consistently for me – one day it does, the next it doesn't. As well as toggling Use Graphics Processor off, I've also tried toggling all settings in the Advance Settings dialogue box and nothing works.

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            defaultfq9l5tfb6lzv
            Participant
            Dec 11, 2020 1:10 AM UTC

            Same problem here. Turns out that exporting is kind of a essential basic function, huh? It's finals week, so thanks for the heart attack, adobe.

            I'm using "save for web" as a workaround for .JPGs.

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              meganb82635852
              meganb82635852
              Participant
              Dec 11, 2020 7:46 AM UTC

              Same! I was using this feature a few hours ago and now I get an error.

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                Kay5E7D
                Participant
                Nov 25, 2020 2:44 AM UTC

                ADOBE NEEDS TO ADDRESS THIS!!!  It makes the program totally useless.  I was designing and exporting just fine until it stopped suddenly working and now I have useless psd files that get me know where with my work.  Have tried all community suggestions: 1) checked preferences; 2) didn't hid any layers; 3) updated software; 4) uninstalled and reinstalled; 5) merged all layers into one.  Nothing is working.  Please Adobe fix your flagship product!

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                  keirstinp3
                  keirstinp3
                  Participant
                  Dec 10, 2020 6:15 PM UTC

                  I am having the same issue. I just had a new update happen yesterday. It was fine earlier today and working but then just now it stopped working and I get the error message. I too would love to get a solution on this. 

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                  Lowri K
                  Lowri K
                  Participant
                  Dec 14, 2020 9:50 PM UTC

                  I am also having the same issue. Just updated to Photoshop 2021, and now I cannot export anything without this error message. Photohshop really cannot be used to its full potential with this problem, as I can't export my work as PDFs now - which is what I needed it to do.

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                    nikunj.m
                    nikunj.m
                    Legend
                    Apr 3, 2020 2:59 PM UTC

                    Hi there,

                     

                    We are sorry about the experience due to the error while trying to use Export As. 

                     

                    Please update Photoshop to the latest version (21.1.1) through the Creative Cloud desktop app and check if the issue persists. You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

                     

                    Please backup your preferences prior to resetting them. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

                     

                    Regards,

                    Nikunj 

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                      romand89219554
                      Participant
                      Sep 14, 2020 2:07 PM UTC

                      Hi,

                       

                      I have the same issue. I am using the latest Photoshop (21.2.3), I did resetting the prefernces and the issue is still there. I even examined the artboards with this issue and there is nothing weird about them. Basicaly this is one psd file formatted to multiple versions. So the layers are the same. Yet some of tem are causing this issue and it realy complicate my work.

                       

                      Do you have any other solution apart from the obvious one you did mention in the post above? 

                       

                      Thank you

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                        Clara0D45
                        Participant
                        Sep 14, 2020 7:54 PM UTC

                        Hi! Did you manage to solve ?? I'm having the same problem :// 

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