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Soham_Sarkar3160
Participant
July 20, 2025
Question

Photoshop 2020 Freezing My Entire System

  • July 20, 2025
  • 2 replies
  • 284 views

Hi everyone,

I’m dealing with a major issue in Photoshop 2020. During basic tasks like editing two or three photos, my entire system freezes — even the shut down and task manager stop responding. I have to force shutdown the system every time to get it back to normal.

 My System Specs:

• Photoshop Version: 2020

• GPU: RTX 4060 8GB

• RAM: 32GB (16×2)

• Processor: Intel Core i7

• Storage: SSD (Photoshop is installed on SSD)

• Scratch Disk: Assigned to 😧 drive (with 250 gb free space available )

 

 

2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
July 20, 2025
quote

• Photoshop Version: 2020

 

By @Soham_Sarkar3160

 

Why are you using a five year old Photoshop version?

 

Please post the full Help > System Info from Photoshop.

    S
    Soham_Sarkar3160Author
    Participant
    July 21, 2025

    Hi D Fosse,

     

    Thanks for responding 

     

    I’m using Photoshop 2020 because it’s the version provided by my college under our current license. I understand it’s outdated, but unfortunately, upgrading isn’t an option for me right now.

     

    As requested, I’ve attached my full System Info below.

    Let me know if you spot anything unusual that could be causing the freezing issue.

    System info    Underpainting 21.2 - from the file “Filter Gallery.8bf”

       Vanishing Point 21.2 - from the file “VanishingPoint.8bf”

       Variance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”

       Water Paper 21.2 - from the file “Filter Gallery.8bf”

       Watercolor 21.2 - from the file “Filter Gallery.8bf”

       Wave 21.2 - from the file “Standard MultiPlugin.8bf”

       WIA Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WIASupport.8li”

       Wind 21.2 - from the file “Standard MultiPlugin.8bf”

       Wireless Bitmap 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WBMP.8bi”

       ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

     

    Optional and third party plug-ins: NONE

     

     

    Duplicate and Disabled plug-ins: NONE

     

     

    Plug-ins that failed to load: NONE

     

    Unified Extensibility Platform - Extensions:

     

       com.adobe.ccx.start 3.5.0.97 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.5.0\"

    CDO: 1.68.5

            CmdN: 1.4.13

            CDP: 1.95.4

       com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

     

       com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

     

     

    Extensions:

     

       com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseStock.html”

       Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

       com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

       New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.6”

       com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”

       Home 2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.2”

       Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

       Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

       Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

     

    Installed TWAIN devices: NONE

     

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    July 21, 2025

    That is not the full system info. In Photoshop please go to Help > System Info and click the 'Copy' button. Then paste the info here (Ctrl+V)

    Dave

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      July 20, 2025

      Do you get an error message? If yes, please post the message word-by-word.

      Which operationg system do you use?

       

      Check if your system is up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver? Make sure that you are using the recent Studio version of the driver, not the Game Ready version.

       

      Try to reset the preferences of Photoshop using the steps described here:

      https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

      It's recommended to backup your settings before resetting the preferences.

      See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

       

      If his doesn't help, provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
      S
      Soham_Sarkar3160Author
      Participant
      July 21, 2025

      Hi, thank you all for your help and quick responses. I’ve gathered the info you asked for and here’s a quick update:

      OS: Windows 11

      CPU: Intel i7

      RAM: 32 GB (16×2)

      GPU: NVIDIA RTX 4060 (8 GB)

      Photoshop Version: 2020 (v21.2)

      The issue I’m facing is that even during basic work like editing two photos, my whole system completely freezes. There's no error message — even the shutdown button becomes unresponsive, and I have to force power-off the PC to get it working again.

      I understand that Photoshop 2020 is outdated, but this is the version provided by my college under our current license, so upgrading isn’t possible right now.

      Based on your suggestions, I will:

      Switch from the Game Ready Driver to the Studio Driver for my RTX 4060.

      Disable GPU acceleration in Photoshop settings.

      Reset Photoshop preferences to default.

      I’m attaching the full System Info below as requested.

      Please let me know if you notice anything unusual in the log.

      Thanks again for your support — I truly appreciate the guidance!

       

      System info :

      Underpainting 21.2 - from the file “Filter Gallery.8bf”

         Vanishing Point 21.2 - from the file “VanishingPoint.8bf”

         Variance 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “statistics.8ba”

         Water Paper 21.2 - from the file “Filter Gallery.8bf”

         Watercolor 21.2 - from the file “Filter Gallery.8bf”

         Wave 21.2 - from the file “Standard MultiPlugin.8bf”

         WIA Support 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WIASupport.8li”

         Wind 21.2 - from the file “Standard MultiPlugin.8bf”

         Wireless Bitmap 21.2 (20200807.r.289 2020/08/07: 287d0d87ec) - from the file “WBMP.8bi”

         ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

       

      Optional and third party plug-ins: NONE

       

       

      Duplicate and Disabled plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

       

      Unified Extensibility Platform - Extensions:

       

         com.adobe.ccx.start  3.5.0.97 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.5.0\"

      CDO: 1.68.5

              CmdN: 1.4.13

              CDP: 1.95.4

         com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

       

         com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

       

       

      Extensions:

       

         com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseStock.html”

         Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

         com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

         New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.6”

         com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”

         Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.2”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

         Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

       

      Installed TWAIN devices: NONE

       

       

         

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      July 22, 2025

      @Soham_Sarkar3160 

      As @davescm wrote in another answer tihs isn't already the whole system Info. The relevat informations are missing.

      Please provide a copy of the whole 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

       

       

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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