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M
momoko_fujii_0258
Known Participant
December 24, 2019
Question

Photoshop 2020 Home Screen is unavailable

  • December 24, 2019
  • 4 replies
  • 16971 views

When I execute Photoshop CC 2020 (21.0.2), home screen is not shown, but black window.

Once type an [Esc] key, legacy sereen can be opened.

I guess home screen cannot be displayed by unknon causes.

I would like to get any advices how to improve this.

O/S is Windows 10 2019 November update.

 

 

This topic has been closed for replies.

4 replies

T
tkohlbrenner
Participant
August 27, 2020

I have the same problem, but in Photoshop 2019.  The Home screen never comes up.  Furthermore, when I open a file, the menus and buttons become unresponsive.  Sometimes when I navigate away from the program and come back later, it begins to work.  I have similar issues with Premiere Pro as well.  Before you ask, yes I have reset the preferences.  This has zero effect.  Yes, I have updated my graphics card, with no fix. 

J
JL0D4C
Participant
September 29, 2020

Try enabling the "Auto Show The Home Screen" option in Settings.

Go to Edit (Windows) / Photoshop (macOS) > Preferences > General.

In the Preferences dialog, select the Auto-Show the Home Screen option and deselect the Use Legacy New Document Dialog.

For reference look at the screenshot posted at the begining of this comment thread. This solved the problem for me.

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
February 5, 2020

Hi there,

 

We're really sorry for all the trouble. Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Let us know if that helps to resolve your issue.

 

Thanks,

Mohit

M
momoko_fujii_0258Author
Known Participant
February 5, 2020

Thanks lots for your advice.

Unfortunately, issue is not solved.

A
Anonymous
December 24, 2019

Hi

Have you tried resetting your Photoshop preferences, you may want to backup your settings beforehand

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

    M
    momoko_fujii_0258Author
    Known Participant
    December 27, 2019

    My Photoshop is version 21.0.2.

    And I have tried also below:

     

    Uninstall & reinstall

    install old version

    Reset preferences setting

     

    However results are the same.

    silk-m
    Community Expert
    silk-mCommunity Expert
    Community Expert
    December 28, 2019

    Hi,

    Do you see anything in "Window / Workspace / Essencials (Default)"

    --Susumu Iwasaki
    Akash Sharma
    Akash Sharma
    Legend
    December 24, 2019

    Hi there,

     

    Sorry that the Home Screen in Photoshop 2020 is showing up blank. That is not a usual experience, let us help make it right.

     

    Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/home-screen-loading-problem.html and let us know if that helps? You may also checkout this discussion for more details: https://feedback.photoshop.com/photoshop_family/topics/photoshop-has-gone-blank

     

    Thanks,

    Akash

      M
      momoko_fujii_0258Author
      Known Participant
      December 31, 2019

      Unfortunately, my Ps 2020 may not perform well. Whatever I did was vain.

      When I returned from Ps 2020 to Ps 2019, Ps 2019 performed well.

      I am going to use Ps 2019....

       

      Thank you for advice.

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