Photoshop 2020 is a complete mess.

Forum|Forum|6 years ago
January 5, 2020
2 replies
2381 views

I was running out of storage, so had to remove unnecessary apps and files, I had PS 2019 and 2020, and asked support (via chat) if I really needed both versions. I was informed I could remove 2019, so I did. I immediately began having problems. BIG problems.

1. The Home screen would never open, only a blank screen with tool bar across the top.

2. However, it would open neither a new file nor one from my file explorer. Nothing. Nada. Zip. If I went to workspace and reset essentials, I would get a new workspace, and I could start a new project, but still could not open a file from my file explorer!

3. Trust me, I did all the troubleshooting, uninstall, reinstall, reboot, etc. I finally just went back to 2019 and everything is fine.

What is the point of updating if NOTHING works?

Any ideas?

This topic has been closed for replies.

J

J453

Legend

Did you try restoring your preferences? That seemed to fix the issue for most customers on this thread: https://feedback.photoshop.com/photoshop_family/topics/photoshop-2020-black-window?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all

Derek Cross

Community Expert

Did you remove Photoshop 2020 using the drop-down menu in the Creative Cloud app (the recommended method)?

J

jonh12871979Author

Participant

No. I uninstalled PS 2019 from my computer after PS 2020 had already installed (via regular update notifications). That's when I started having problems. What I have done now is simply installed "other version" from the Creative Cloud drop-down menu. That is what I am using at present. Of course, it wants to update like crazy, but after trying that once and having the same issues again, I am not about to do it again until I get some kind of answer as to what the problem is.

D Fosse

Community Expert

The problem is uninstalling 2019 after installing 2020. Photoshop needs to be installed in strict version order and uninstalled in reverse version order.

The safe way to do this is:

uninstall 2020
uninstall 2019
reinstall 2020

Adobe keep telling customers it's safe to uninstall the old version - which it usually is, but not always. At least it's better than it used to be, when the CC installer did this by default, and the result was a flood of complaints with each upgrade cycle.

It's strange that this issue is still officially ignored. The forums have been full of it for as long as I can remember, and a lot of people have been saying this the whole time. I made an attempt to escalate this some years ago, but it was met with total silence. Now I don't bother anymore.

This hits Windows users mostly, but Mac isn't immune either.

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