Photoshop 2020 running on Windows 7 fails on starting

Forum|Forum|5 years ago
December 20, 2020
2 replies
476 views

Photoshop has suddenly decided it has a fault. On starting in Windows 7 I get the following message 3 times

The program can't start because
api-ms-win-core-libraryloader - 1-2-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

Decided to uninstall Photoshop which was successful; then reinstalled it. On complete a message states the install was successful and will open the app. It crashes. Now without Photoshop. Can someone help please.

This topic has been closed for replies.

Correct answer davescm

See the answer in the thread below - you will need to install an older version of camera raw

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845?page=1#M493109

Dave

davescm

Correct answer

Community Expert

See the answer in the thread below - you will need to install an older version of camera raw

https://community.adobe.com/t5/photoshop/can-t-start-photoshop/m-p/11667845?page=1#M493109

Dave

brianh15208525Author

Participant

Thanks for your reply. Before downloading ACR I checked which version I had to make sure I was going older. I had 13.1 so I knew not to download that. The version I downloaded was 12.4. Interesting that my laptop has 13.0.2. However downloaded 12.4 and Photoshop opened up as normal.

Many Many Thanks for your help as it was troubling me overnight.

Happy Christmas and Stay Safe

Brian

brianh15208525Author

Participant

I also run Photoshop on my laptop and in Windows 7. It is working normally. There is no file with the name api-ms-win-core-libraryloader - 1-2-0.dll on the laptop.

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