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Participant
January 30, 2021
Question

Photoshop 2021 "An unrecoverable problem has occured"

  • January 30, 2021
  • 1 reply
  • 8041 views

Just after the splash screen, photoshop crashes. The error reads, "An unrecoverable problem has occurred. Photoshop will now exit." I have seen others are having this issue, but no solution has been found. I have tried installing earlier versions with no luck, all result in the same error message.

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1 reply

lambiloon
Community Expert
Community Expert
January 30, 2021

Hi try to use adobe clean remove tool the install photoshop 2020 version for stable work there are some bugs in 2021 or if you have mutliple Harddisks may be install it to main hard disk....regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Participant
August 18, 2022

lambiloon,

 

I am an end user and not a developer or a frequent user of the Adobe Help forum (thank dog).

 

It would be infinitely helpful if Adobe's Community Professionals would keep this in mind when providing responses to users looking for help here. I don't actually understand your response to SplitImage224.

 

Two things that would make a huge difference -- and maybe reduce the number of times requests come in for the same problem:

 

  • A screen shot and/or a link to help us with the solution  — you are far better informed about what solutions are available and where to find them
  • Writing your responses in complete sentences with punctuation and predictable capitalization* — I am having a hard time figuring out what to do with the information you posted because I'm not sure what it means

 

If you make things easier for us, your job will be easier too!

 

Is this what you meant?

 

Remove Photoshop with the Adobe Clean Remove Tool.

   (Do you mean Creative Cloud Cleaner or AcroCleaner?)

 

Then install Photoshop 2020. There are some bugs in the 2021 version.

If you have multiple hard drives, install Photoshop on your main hard drive.

 

 

* If English is not your first language, credit to you for learning it. It is often challenging for native speakers.