Inspiring

Question

Photoshop 2021 broke the zoom tool

Forum|Forum|5 years ago
October 22, 2020
12 replies
17861 views

I just updated to PS 2021 and there is something seriously wrong with basic navigation. Zoooming and moving artwork leads to a strange and wild flickering. Literally the piece will start zooming in and out wildly regardless if the tool is engaged from the toolbar or via the Navigator. At the same time I lose all the definiton in any line work. The lines start switching between choppy and smooth as I scroll. There is also a huge amount of lag with general scrolling. I do mostly illustration and digital painting so this odd behavior makes the new version of PS unusable for me.

Playing with the Graphics Processor settings in the Performance tab made no difference. I made NO changes in any settings during or after the update.

Any suggestions would be appreciated

I've attached a PDF of my system info. I updated my video card driver and my Wacom drivers and that didn't help. Windows 10 did update yesterday.

log.pdf

This topic has been closed for replies.

Riverforged

Participating Frequently

Basic navigation causes my zoom tool to completely break. There's no other way to put it. In this state, my canvas will RAPIDLY zoom in and out to both extremes, giving it a flickering effect with absolute loss of control over zoom. If I single click with zoom tool it will either do nothing, or it will zoom all the way to max. If I click and hold + drag and try to use scrubby zoom, it goes insane and flickers, jumping to and from max zoom. This isse began when I installed the latest version of photoshop on a new machine.

I am running an Alder Lake gen 12 i9 CPU on a Z690 board, 32 gigs of DDR 3600, RTX 2060 GPU... far more than photoshop needs. Drivers are up to date.

My work flow tonight has caused the issue 3 times in a row. I am using basic navigation, scrubby zoom, basic brushes, gradient tool, lots of lasso tool selection. Layer masks. Free-transform. nothing at all that should be breaking the program like this. All I can do is quickly save and restart.

mjmdvmAuthor

Inspiring

Sadly, this has been a problem with the last 2 releases with no permananet fix yet. I can only suggest you try some of the suggrestions in this thread and hope for the best.

I always turn off scrubby zoom because it custs down on performance for me- even on a hign specs PC. SO you might want to try it.

If things get intolerable you can always go back to an older version that worked well. I had to roll back to 2020 for most of last year because the zoom issues in ver 2021 made the program unusable.

mjmdvmAuthor

Inspiring

Please excuse the typos. I've not had my morning caffeine yet!😮

ljortiz

Participant

It's wild this hasn't been addressed or fixed. I use photoshop for art, so zooming is kinda a huge thing and this issue is making it nearly impossible to work. The issues from last year were bad and annoying, from the constant lag and crashing, but now it also just can't zoom? This is on my last nerve, might actually switch softwares. Photoshop 2020 and 2021 are the worst things I've ever seen.

mjmdvmAuthor

Inspiring

It's wild this hasn't been addressed or fixed. I use photoshop for art, so zooming is kinda a huge thing and this issue is making it nearly impossible to work. The issues from last year were bad and annoying, from the constant lag and crashing, but now it also just can't zoom? This is on my last nerve, might actually switch softwares. Photoshop 2020 and 2021 are the worst things I've ever seen.

By @ljortiz

Same here. If this isn't fixed by the time 2022 comes out I'll have to swirtch to something else.

A

alexandrel93461093

Known Participant

Same problem here. Drawing on Photoshop is becoming impossible, it's just driving me crazy.

D

defaultdj7e2srzzl3c

Participant

Same here. Zoom feature is completely broken (Mac)

A

Anita Jolanta5FF2

Participant

Same issue, just appeared after the latest update a couple of days ago.

mjmdvmAuthor

Inspiring

Alas the recent update STILL hasn't fixed the problem I've had since PS 2021 arrived! So don't hold your breath for a fix. at this rate I'll be using PS 2020 next year as well!

B

bater5CED

Participant

I thought I was the only one! I've got a brand new Macbook Pro, and zooming in and out has been impossible. Just glitches entirely. I'm tempted to downgrade (if you can even? I haven't checked yet). Fingers crossed they fix this ASAP.

P

paulh33819896

Participant

I cannot zoom all the way in, it gets stuck and then wont zoom in or out Photoshop 22.1.0

W

WO Sweden

Participant

Same problem here with PS 2021 on Mac OS. Totally uncontrollable behaviour of the zoom tool, screen freezing unexpectedly every now and then, plus "File couldn't be saved because of a program error" issue.

Really, really annoying(

H

heidilouw

Participating Frequently

I have the same problem - I am pretty much working on a 'brand new' machine as my iMac had to be 'wiped' this week and I manually re-installed all software (did not use my time machine at all....so it's pretty brand spanking new with none of my user settings etc that might cause an issue)... When I zoom inn, the tool either does not respond, jumps to a differnt layer and moves that layer or zooms inn much closer than i wanted it to. I also cannot 'select' and area for the tool to zoom inn to...sometimes it works and sometimes it freezes my entire machine that nothing works .... yikes... hopefully this gets sorted out?

mjmdvmAuthor

Inspiring

At this point all we can hope for is that it's fixed in PS 2022 😞

Shellettephotog

Known Participant

I am having the same issue as well, and I am on Windows. I have rulers on the edges of my ps screen and when I try to zoom and scroll or move the image left to right, the rulers move like it is resizing but the image remains still, then in a minute it will catch up. I can't tell if it is a zoom issue or a filter issue. Because when i click on a layer, to view the image with out that layer, nothing changes. They layer could be a sharpened layer or a brightness layer.

mjmdvmAuthor

Inspiring

Looks like it's not a high priority issues because as of right now PS 2021 is still totally unusable. 2020 on the other hand is rock solid.

robc94055549

Participant

I'm also having the same issue with the zoom. After 5 or 10 minutes, nothing will zoom in or out. Right-click to ZOOM, nothing...zoom tool, nothing...I have to exit the programme and get back in. Unfortunately for the first time EVER, I removed previous versions of photoshop during the 2021 update. 😞

B

ben5DEE

Participant

The same problem here, zooming with the mouse wheel suddenly disappeares after 4- 5 min when gpu-acceleration is installed.

R

rbarnes

Participant

I'm having the same problem, hopefully a patch is sent out soon.

mjmdvmAuthor

Inspiring

FYI everyone. I was able to record a video of what happens. Hopefully it might lead to a clue. The video was recorded after I re-downloaded and re-installed the latest driver from the NVIDA site ( dated 10-29-2020) this morning. I also submitted a bug report to Adobe.

K

Kiran5CD0

Participating Frequently

Thanks for sharing this. This flickering and wierd tranform animated effect is happning when flicking between open images using ~ + Tab. It's quite annoying when all I want to see is the difference between 2 versions and this flickering kills it.

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