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akindwall
Participant
November 13, 2020
Question

Photoshop 2021 continues to crash.

  • November 13, 2020
  • 2 replies
  • 1258 views

I work on a team of image processors, and several have reported Photoshop crashing multiple times a day ever since upgrading to v22.0.0. We have tried adjusting a few of the performance settings, but it continues to happen.  I have included one of the crash reports.  Does anyone have any insights on why this may be happening and what we can do to resolve it.  Thanks!

 

Adam

    This topic has been closed for replies.

    2 replies

    hannah_g10
    hannah_g10
    Participating Frequently
    December 16, 2020

    I'm having the same problem. Since updating to 2021, I've had 5 crashes (at least) on Mac Big Sur. Some are showing reports, some aren't. Some are showing fixes, some aren't. No consistency. What is going on?? It's VERY frustrating. None of the known issues seem to show a reason as to why I'm getting constant crashes (originally it said it was the font preview issue but I fixed that, still crashing). Someone please help?! 

    Eddie1290
    Eddie1290
    Participating Frequently
    December 16, 2020

    Have you tried installing the previous version of Photoshop? That did it for me. I'll just keep that version until they fix this issue.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 13, 2020
    Adobe's known issues and limitations in the latest release of Photoshop.
     

    macOS compatibility

    macOS version Compatibility
    Big Sur Photoshop and Big Sur | macOS 11
    Catalina Photoshop and Catalina | macOS 10.15
    Mojave Photoshop and Mojave | macOS 10.14

    File is not found with Camera Raw

    Issue Workaround

    You see a "File is not found" message when opening images with Camera Raw 13.0. This is due to OS incompatibility with ACR 13.0.

     

    		 Update Camera Raw to 13.0.1 or later.

    To learn more on Camera Raw OS compatibility, see System Requirements.
     

    Program Error opening files

    Issue Workaround

    When opening or creating files in Photoshop 2021 (v22.x) you get the following error: "Could not complete this operation because of a Program Error"
    First, since Photoshop 22.0 hardware requirements have increased, ensure your system meets Photoshop's minimum requirements.
     

    If your graphics hardware is unsupported, you may need to update to more modern graphics hardware.

    See Unsupported graphics cards

     
    Second, reinstall or update your graphics card driver.
    Third, restore Photoshop's preferences.

     

    Fourth, disable the GPU.

    See Disable the GPU to quickly narrow down the issue

    If this step helps, perform further GPU troubleshooting.

    See Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

     

    Finally, if none of the above suggestions help, roll back to the previous version of Photoshop.

    See Revert to the previous Photoshop version
     

    Unable to select and edit text

    Issue Workaround
    When editing text, you are unable see text box boundaries, blinking cursor or text highlights when working in a CMYK (non-RGB) document.
    1. Disable the video card (GPU) acceleration
    2. Restart Photoshop and try again. 

    See Disable the GPU to quickly narrow down the issue

     

     
     

    Crash with TrueType fonts

    Issue Workaround
    Photoshop crashes when editing Type layers using TrueType fonts.  Disable Font Preview using Type > Font Preview Size > None

     

     

    Error at loading of ippCV library

    Issue Workaround

    When you launch Photoshop 2021 (v22.x) you see one of the following errors:

    • Error at loading of ippCV library.
    • error: (-215:Assertion failed)

    Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

     

    To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

    1. e.g. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
    2. Number of Launches: 6
    3. Operating System: Mac OS 10.15.5
    4. System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

    Install and use Photoshop 2020 (v21.x) on computers with older CPUs that don't support SSE v4.1 or later.

    See Install previous versions of your Creative Cloud apps
     

    Neural Filters

    See Neural Filters feedback and known issues

    Discover Panel

    Issue Workaround
    You may see a "Content Unavailable" error when clicking on English hands-on tutorials after searching in a non-English language. This issue should now be fixed.
     

    Painting

    A number of painting/tablet related issues have been addressed in recent updates. For a complete list, see Fixed issues in Photoshop. Update to the latest version for these fixes.

    Issue Workaround

    In Photoshop 21.1.1 and later, pen pressure is lost after returning to your Photoshop document from a CEP Extensions panel.  

    (Windows 10 with Windows Ink enabled)

    		 Click on the document or the Tool bar.
    Brush preview window doesn't display. The brush preview window has been discontinued in Photoshop 21.x and later. 

    To learn about recommended settings for using Wacom tablets with Photoshop, see Tablet support for Photoshop.

     

    Tools

    Issue Workaround

    The Quick Selection tool is not visible in the toolbar. 

    The new Object Selection tool is the default tool in the same tool slot as Quick Selection and Magic Wand. 

    		 Click and hold on the Object Selection tool to reveal and select the other tools in the slot.

    After updating to a new version of Photoshop the toolbar doesn't include newer tools such as the Frame tool or the Object Selection tool.

    		 Restore the toolbar customization to its default state or customize the toolbar to include the missing tools. See Tools missing from the toolbar.

    Type layers (Text)

    Issue Workaround
    Unable to select numbers in Right-To-Left mode when the composer is set to World-Ready Layout with Middle Eastern Features enabled. 

    In the Paragraph panel, change the paragraph direction to Left-To-Right, select and edit the numbers, then change the direction back to Right-To-Left. 

     

     

    3D

    Issue Workaround
    In Photoshop 21.1, 3D shadows are only partly rendered.
    1. Select the mesh group. 
    2. In the Properties panel, click Reset All. 
    3. Select a 3D Camera tool and move the camera.
    4. Render the 3D model again.  

    In Photoshop 20.x and higher:

    • OpenGL on canvas  > Model may look different.
    • Material model > Model may render different.

    The 3D Material model in Photoshop has changed and it is transitioning to the 3D material model used by Substance and Dimension. 

    • OpenGL on canvas  > Model may look different.
    • Material model > Model may render different.

    The Ray Tracer has not changed, however, the material model has changed and Photoshop tries to match previous versions as close as possible. However, there will be files that will no longer look the same because how Photoshop handles certain materials differently.

    For example > Photoshop went from Specular-Glossiness to Metal -Roughness

    Photoshop is moving to Physically Based Rendering (PBR) > this is a method of shading and rendering that provides a more accurate representation of how light interacts with surfaces.

    To make a Reflection in previous versions you just had to move the Reflection slider to 100%.

    For current Photoshop in 2019 and above you need to move the Metallic slider to 100% and move the Roughness slider to 0% for full 100% Reflectivity.

    Illumination is gone but Glow is now included. 

    These visual changes are expected with the changes to the Material Model.
     

    Other known issues

    Issue Workaround
    When you launch Photoshop, it freezes either at the splash screen displaying 'Loading Halide Bottlenecks...' or freezes/crashes during startup.
    JJMack
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