Participant

Question

Photoshop 2021 is very disappointing - Performance issues using the app on macOS

Forum|Forum|5 years ago
November 11, 2020
11 replies
9202 views

PS 2021 has problesms. First of all it is slow in so many ways. Perfoming almost any kind of action, whether opening a filter or using the Save As command involves a small wait. It seems that you also spend a great deal of time watching the gray screen of not-yet-redrawn images whenever you've made the tiniest change. The Save command is incredibly slow. I Quit the program and started up PS 2020 and all the slowness issues I have just described disappeared, leading me to believe that the issue is Photoshop 2021 and not my system. Today was the first time I've used the newest version of this astounding program, and I ws using it in the fast production method that is normal to my workfow. Having a batch of images open, I was forced to wait for EVERYTHING! I think I'll wait for several more updates until I resume trying to work with this bloated monster of a program. All of the hype, all of the amazing new features aren't worth anything until the program can begin to function in a reasonably quick manner! I am very disappointed with this version of Photoshop!

{Thread title edited by moderator}

C

christinep93265329

Participating Frequently

My Adobe Bridge and Photoshop are appalling. Crashing, waiting and repeating. I started at least an hour ago and have still not managed to do any work. Crashed again now!

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christinep93265329

Participating Frequently

Adobe updating cc. We've got to 2% in an hour!! I have work to do Adobe

Deny777

Participant

Today is the day when I've finally had enough of photoshop freezing and becoming unresponsive after opening just two small jpeg files. Yes, I've reinstalled and cleared preferences, none of this works and you know it, those are just generic recommendations so you seem like you know what you're doing, but at this point I'm 100% certain that the Adobe dev and support teams are utterly clueless and Adobe will soon be out of business. Well my business at the very least as I'm cancelling my full subscription permanently and migrating to Affinity - which I haven't even opened yet and I don't care, I'm just never using photoshop again, life is too short to keep trying to make something work that most likely won't, it's been over one year of frustration, I'm done.

Goodbye.

xxxethan

Participant

So true. I'm running Photoshop 2021 on a brand new M-1 2021 imac ( the only program open is photoshop ) and it's lagging like crazy. [profanity removed by moderator] What garbage is this Adobe? I go to adjust the " vibrance " button and there is a 2-3 second lag. Horrible program. If there was an alternate I could switch to I would.

J

J453

Legend

Has this always been the case, or something that just started up? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

D

defaultcy351px9kil9

Participant

Illustrator 2021 is also getting worse and worse with each update.

And, whomever said that we should be thankful that the sofeware is cheaper now is missing the point, the sofware should work! And, I'd rather purchase it like I did in 1996 rather than "subscribe."

jane-e

Community Expert

@defaultcy351px9kil9 wrote:

Illustrator 2021 is also getting worse and worse with each update.

"Worse and worse" is vague. If you are having specific issues, please post to the Illustrator forum:

https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator

If you need to report a bug in Illustrator, do so here:

https://illustrator.uservoice.com/

For best support, start a new post for each issue.

~ Jane

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defaultzrv3xkmllkpb

Participant

Adobe desperately needs to apologize strenuously and believably - not for "issues", not for "feeling that way". They need to apologize for deliberately making their software into predatory garbage.

Their recommendations are insulting and every "update" increases instability and introduces new problems. They've become increasingly hostile toward their users and erased the value that 20th century Adobe presented. They've become a bloated in-app purchase mill. A crappy game.

The only solution remaining to the mountain of obstacles Adobe has put in the way of getting a job done is to convince the bosses that other products are now necessary. I'd rather be tinkering with Linux than waiting on yet another "update and restart" suggestion.

The company's behavior is indefensible and this product is untenable for any purpose, creative or professional.

jane-e

Community Expert

Hi @defaultzrv3xkmllkpb

Instead of telling volunteers who are users just like you what the Adobe developers need to do, you might want to tell them here:

https://feedback.photoshop.com/

If you have an issue with Photoshop, we might be able to help with that. I looked at your posts to see if there was something we had not addressed, but this is your only one.

~ Jane

S

si-boneGFX

Known Participant

Hello. I agree with your comments and those of the others here as I'm familiar with all of these new and painful "features". PS is slow and sluggish ++. The "optimization" recommended below does nothing to fix the problem, nothing I can tell at least. Perhaps Adobe is optimizing the app to work best on the new M1 Macs? I don't have one so I'm just guessing. My 2020 3.6 GHz 10-Core Intel Core i9 iMac with 72GB of RAM, when running PS (and only that app), works like a 10 year older iMac with 8GB RAM. Ridiculous. Thank you for your post

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maartenk57605990

Participant

I’ve on the phone with an Abobe technician for an our to get this solved. in the end this helped to solve the issue: rename the Adobe photoshop 2021 preferences file to nnnnnnn.old and restart photoshop. This forces the app to creat a new preferences-file, while most of the time this files get corrupted.

nigelh70638339

Inspiring

Where doo I find this preferences file please?

M

maartenk57605990

Participant

You can find that file in: /users/<your name>/library/preferences. It's called com.adobe.photoshop.plist. Rename this to: com.adobe.photoshop.old and restart Photoshop. Then Photoshop resets all preferences to installation- settings.

Deny777

Participant

The new version of Photoshop is, in one word, a complete disgrace. Was I in charge I'd fire the entire team and replace them with actual competent programmers. If Adobe doesn't fix this I'm looking somewhere else for photo editing software, might even embrace gimp - "it doesn't have all the features", well what good are all the features if the thing is unusable? It's a pity as Photoshop has been the industry standard for many years, but I have no emotional attachmant to any brand whatsoever and am perfectly fine with abandoning Adobe for good and using something else.

nikunj.m

Community Manager

Hi,

We're sorry about the experience due to the performance issues in Photoshop 22.4.1. Would you mind telling us which operating system are you working on along with your computers configuration?

Have you tried any troubleshooting steps yet to check if that helps with the performance of the application? If not, please try the steps suggested above & let us know if it helps.

Regards,

Nikunj

Deny777

Participant

I'm using Windows 10, all latest updates applied. I don't understand why I
should have to troubleshoot something as trivial as photoshop, it's
stupidly slow in my 2 gens old 6 core i7 laptop (16g ram).

J

Jay5CC7

Participating Frequently

I totally agree, and Adobe trys to pass the buck and say it's a user issue" or Mac OS issue... psh...

Brand new iMac w/ 40gb of ram and ilustrator and photoshop run like trash, poor performance.....

Us pro users are tired of it Adobe, fix your trash software or we will find alternatives...

H

Hi_Fi_Guy

Participant

Photoshop "upgraded" to version 22.3.0 today... what fresh [removed by moderator] is this? Selecton tools like Lasso and Marquee are horribly slow and do not keep up with the cursor and/or cause photoshop to spin for minutes, Absolute junk of an upgrade.

MacOS 11.2.3 32GB ram 8GB vram

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angrytourist

Participating Frequently

I'm literally in the process of rolling back to an earlier version of 22. It's a mess, and I'm getting beach balls doing basic things like clicking on the brush tool with a 500k jpg open.

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