Photoshop 2022 (any version, including the most current) randomly hard reboots PC. IS GPU related.

a many months latter.... THIS PROBLEM inssuess again.

Hi Bruce

I do VHS tape restoration on Resolve, Gaming, and 3D modeling that I then render. I've seen my CPU at 100% more times then I can count. In fact, I need to buy a new UPS because this PC can overwhelm it. I've side-stepped that for the momment by moving a couple things off of it for now.

I'm sending you a report from HWMonitor. I have no idea what all is in it since it's longer then some novels.

Yes, I do build my own systems.

Thanks for replying and looking into this for me. I don't know if the extra info in my post or in HWMonitor will help, but I thought you should have the information.

I'll check out the links you've provided and check out the firmware.

Greg

Possibly check to see if the motherboard mfr has an updated BIOS?

Here are some additional threads which contain other ideas people have tried:

https://www.reddit.com/r/AMDHelp/comments/jzfgj1/ryzen_9_5900x_random_crashes_with_whea/

https://www.overclock.net/threads/gigabyte-x570-aorus-xtreme-owners-club.1729350/page-42

Hi Greg,

The issue is very likely that problems occur during some level of "heavy" use. Most programs do not make heavy use of most of the system computing resources. For example, browsing the web or sending email or editing documents are not going to place a heavy strain on the system. When it comes to applications making heavier use of the system resources (or perhaps using some system resource that other programs are not using) our sense, based on reading the postings discussing these types of crashes, is that the problem is more likely to occur under such heavy-load conditions. Why ACR is triggering the issue and some other resource intensive program such as Photoshop alone may not be doing so is not something we can speak to as we don't have a full understanding of the underlying hardware problem.

Some of the posts in the threads linked in a previous post above (about people experiencing similar crashes on systems with AMD CPUs) indicate many people encountered such problems when running certain games or running certain math-heavy stress test tools. Those are programs which tend to stress the system by crunching a lot of numbers very quickly, much as some Adobe applications do.

Whether you are talking to AMD directly or the manufacturer of your machine or motherboard, I would think it would be enough to indicate to them that you are getting this Hardware error in the Event Viewer when using a certain program or programs. Such an error should never be happening and it indicates a problem with either the hardware or the configuration of the hardware. Software should not be able to cause this type of a hardware error.

As previously mentioned, the ideas people have tried to resolve these problems are varied and they are discussed at some length in the previously listed threads and likely on other online forums. Clearly you have pursued undoing some of the Overclocking but there may be other ideas there to try.

It sounds like you may have assembed this system yourself. I would think a good place to start would be with the motherboard manufacturer as they could have experience with this type of problem and they may be able to provide some recommendations.

Finally, I see that in a recent reply above you listed your CPU as an "AMD Ryzen 7 5800X". My original interpretation of the family/model codes in the Computer Info.txt file you had provided in your original post here had me thinking it was a different AMD CPU. Chances are that either the data in the .txt file I viewed was wrong or (more likely!) I simply interpreted it incorrectly, but a double check in your windows system info to see what type of CPU Windows thinks is installed couldn't hurt. My guess is that it will be AMD Ryzen 7 5800X as you have indicated but on the offhand chance it's not it could be another possible avenue to pursue.

I'll need to ask @Bruce Kaskel in engineering.

Jeff, can you help explain to me how this is happening to only ACR and not a single other program I use?

I mean, lets say it is a problem with core 8. How am I suppose to explain that to AMD when it only affects a single plugin of 1 program? Or, if it's it's interaction with another piece of hardware, my issue and solution are possibly even more problematic.

Thanks!

All OC turned off.

Still hard rebooting and crashing. Seems to still be ACR. I sent in a new crash report. Event log for the hard reboot was exactly the same as last time. 😞

Hi Bruce

Yes, my PC is overclocked a bit. Just what my Gigabyte MB has as default for my CPU and RAM.

BTW, that hardware is,

GIGABYTE X570 Aoruis Pro Wifi

AMD Ryzen 7 5800X

NVIDIA GeForce RTX 3080 Ti

CRUCIAL DDR4-3603 / PC4-28800 DDR4 (2x32GB)

The only reason I didn't mention it sooner was because the inital bug report said it was a driver/compatibility problem. I was going to mention it in my previous messsage but I forgot. 😕😕

I'll set it to default tonight and re-run the tests to see what it does.

My one question is why is it showing up as a type of hard reboot when absolutely no other program I use does it. In fact, I confirmed the other day when doing a set of actions that never used ACR on PSD files (so, again no ACR) that PS does not crash.

I know PS uses extensions that some other programs don't, but I use a lot of different programs and it being confined ACR seems odd to me, but certainly not impossible.

Oh, one last thing. Does PS have a known memory leak? When I did those PS actions on the PSD files (400...) PS had used up 82% of my 64GB of RAM. I know that's an crazy number of files to do an action on, but shouldn't PS be releasing that memory once it closes each file?

Thanks,

Greg

Hi Greg.

Thanks for the Event Viewer data you provided us. It seems to indicate a HW problem of some type (either with the CPU or with some type of interaction between the CPU and some other HW).

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8

The details view of this entry contains further information.

So this is apparently saying a problem related to the CPU was detected. 

The computer info you provided in the original post above indicates you have an AMD CPU (which looks to be either "Athlon" or "Opteron", if we're interpreting the codes listed there correctly).

A quick web search on "Cache Hierarchy Error" turns up (relatively rare but still plentiful) cases of AMD cpu users having very similar problems, many (but not all) from gaming. 

Here are just a few relevant links / discussions we quickly found:

Ryzen 5 3600 Fatal hardware error - Cache Hierarch... - AMD Community

WHEA: Cache Hierarchy Error Processor Core 

https://community.amd.com/thread/232625 

https://www.reddit.com/r/AMDHelp/comments/hq7jcu/cache_hierarchy_error/ 

Given the Event Viewer report data, reading through these links strongly suggests to us that these are the same types of problems you are seeing also when it comes to the reboots. 

The resolutions of problems in these reports is pretty varied. Some modified overclocked settings (do you know if you have an overclocked machine?). Some replaced CPUs. Some replaced GPUs. Some found that disabling Windows Fast Startup feature in the system's Power Options (and/or the BIOS?) fixed the problem for them (for example, see https://www.windowscentral.com/how-disable-windows-10-fast-startup). There are probably other ideas worth trying in the links above so I would encourage you to follow this trail.

We're not experts on this CPU hardware subject so we're now mainly repeating things we read in the links above. But here are some thoughts we have...

Have you built this machine yourself? If so, definitely read through some of the discussions linked above. If you purchased the machine you may want to contact the manufacturer and indicate you are experiencing these types of HW problems.

Some things to try (that we read about when reading through some of the links listed above)...

If you know the machine has been overclocked, maybe backing that down would be good. I'll assume henceforth that this is NOT the case.

Disabling the Windows Fast Startup as mentioned above in the Power settings (or maybe even the BIOS?) would be a simple starting point to see if that could either fix or improve the issues as a couple of people reported that helped them.

Otherwise some people found changing the GPU in the machine could help.

Others had luck changing the CPU but if you did not assemble this yourself you should have the manufacturer deal with that if it reaches that point.

Please let us know if there is anything else we can do to help but given the HW error report it appears to us to be an issue of a hardware problem with your system.

Also, if you do find a resolution which works telling us about it here would of course be helpful, as would marking this reply as the Correct Answer should it prove to be so.

Bruce Kaskel - Senior Computer Scientist II - Camera Raw Engineering - Adobe Inc.

@Greg Presseault Sent you a direct message.