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JoEduardoReyes
Participant
Jan 1, 2022 8:47 PM UTC
Question

Photoshop 2022 crashes Windows 11

Hello team. I had downloaded Photoshop 2022, since the last update (23.1) it has a bug or something causing my PC to crash.

Immediately after I open a file, the interface bugs, it freezes the PC, then I get a blue screen followed by a reboot. Nothing has worked. I already updated all drivers related to graphics. 

Illustrator also crashed one time. The other apps work totally fine. 

PC specifications:
- Hardware: Windows 11 21H2. 

- Software: DELL Gaming Laptop G3. Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz, RAM 16GB, NVIDIA GFORCE 1050 TI. 

It's been working fine for 2 years until the last update. I've added how the glitch look before the PC gets frozen. 

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    14 replies

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    Feb 14, 2022 5:27 PM UTC

    This may be totally unconnected, but there have been issues with W11 and ICC display profiles [in Photoshop], its worth updating W11 to the version described here to see if it helps:

     

    Heres some background on windows 11 issues.

     

    Photoshop call for display profile on Windows 11, the background and info about an forthcoming fix

     

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/color-management-not-working-with-photoshop-and-windows-11/m-p/12515040#M597338

     

    yamma_ma

    Community Beginner , Nov 12, 2021

     

    There are several Win32 API functions to get monitor profiles, but among them, the GetICMProfile and EnumICMProfiles functions have a problem that does not work properly on Windows 11.

    Photoshop seems to be using GetICMProfile in the Adobe Color Engine DLL. I guess that's why Photoshop can't get the correct profile of the monitor.

     

    Microsoft now have a fix:

     I hope this helps
    neil barstow, colourmanagement net :: adobe forum volunteer:: Co-Author:Getting Colour Right
    google me "neil barstow colourmanagement" for lots of free articles on colour management

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    J453
    Legend
    Jan 22, 2022 7:53 PM UTC

    Ok. Now try Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Should clear up the visual artifacts.

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      Atish29999008hzyl
      Participant
      May 22, 2023 12:21 PM UTC

      Thanks. This solved the issue I was facing.

       

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      JoEduardoReyesAuthor
      Participant
      Jan 21, 2022 6:22 AM UTC

      Change driver and disable Graphic processor works for now. The only thing happens after exporting a file, it turns like this and I have to restar.

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      J453
      Legend
      Jan 20, 2022 10:44 PM UTC

      It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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      J453
      Legend
      Jan 20, 2022 10:42 PM UTC

      If you go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop and do you steps - Does the problem persist?

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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Jan 20, 2022 8:13 AM UTC

      @JoEduardoReyes

      The nvlddmkm.sys error is related to Nvidia driver, have you tried updating that from the Nvidia website or re-installing doing a clean install, when downloading look for the Studio driver version which is recommended by Adobe

      When installing go to the Advance option > Custom Install and perform a clean install, this will remove the previous version

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      Joelle24591156y34t
      Participant
      May 25, 2022 1:18 AM UTC

      This is the error I am getting but when I search for the driver download for studio driver it says there are no certified downloads and none that I have been able to find in beta. What now? I need this program to work 😫 

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      George28873707yqvc
      Participant
      Mar 14, 2023 4:50 PM UTC

      Same problem with my Acer Swift 3

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      JoEduardoReyesAuthor
      Participant
      Jan 20, 2022 6:55 AM UTC

      It did not work. I had to use my sister's PC to work. I'm paying 50USD a month for this app. I need help. Photoshop is the only app that crashes the PC, I playvideo games, edit videos and also do live streaming and only this app is causing blue screens everytime y use it. 

       

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      J453
      Legend
      Jan 7, 2022 1:09 AM UTC

      Try disabling the in-game overlay on GeForce experience. This seems to be the culprit for some customers - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-custom-brushes/td-p/12545883#M602402

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        JoEduardoReyesAuthor
        Participant
        Jan 5, 2022 9:18 PM UTC

        Same issue, is happens after a few seconds working. I hace downdated to 2021 version and it is working fine,. 

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        Germaine5E78
        Participant
        Apr 21, 2022 4:20 AM UTC

        Hey there! I am facing a similar issue with you but instead of it crashing, it just freezes on that particular tab I am currently working on and I would have to close and reopen it for things to work normally. I wanted to check with you, may I know which 2021 version you downgrade to? Photoshop (22.1)? Appreciate your reply on this!

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        J453
        Legend
        Jan 2, 2022 2:40 AM UTC

        Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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