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JoEduardoReyes
Participant
January 1, 2022
Question

Photoshop 2022 crashes Windows 11

  • January 1, 2022
  • 10 replies
  • 9359 views

Hello team. I had downloaded Photoshop 2022, since the last update (23.1) it has a bug or something causing my PC to crash.

Immediately after I open a file, the interface bugs, it freezes the PC, then I get a blue screen followed by a reboot. Nothing has worked. I already updated all drivers related to graphics. 

Illustrator also crashed one time. The other apps work totally fine. 

PC specifications:
- Hardware: Windows 11 21H2. 

- Software: DELL Gaming Laptop G3. Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz, RAM 16GB, NVIDIA GFORCE 1050 TI. 

It's been working fine for 2 years until the last update. I've added how the glitch look before the PC gets frozen. 

    This topic has been closed for replies.

    10 replies

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    February 14, 2022

    This may be totally unconnected, but there have been issues with W11 and ICC display profiles [in Photoshop], its worth updating W11 to the version described here to see if it helps:

     

    Heres some background on windows 11 issues.

     

    Photoshop call for display profile on Windows 11, the background and info about an forthcoming fix

     

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/color-management-not-working-with-photoshop-and-windows-11/m-p/12515040#M597338

     

    yamma_ma

    Community Beginner , Nov 12, 2021

     

    There are several Win32 API functions to get monitor profiles, but among them, the GetICMProfile and EnumICMProfiles functions have a problem that does not work properly on Windows 11.

    Photoshop seems to be using GetICMProfile in the Adobe Color Engine DLL. I guess that's why Photoshop can't get the correct profile of the monitor.

     

    Microsoft now have a fix:

     I hope this helps
    neil barstow, colourmanagement net :: adobe forum volunteer:: Co-Author:Getting Colour Right
    google me "neil barstow colourmanagement" for lots of free articles on colour management

    J
    J453
    Legend
    January 22, 2022

    Ok. Now try Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Should clear up the visual artifacts.

      A
      Atish29999008hzyl
      Participant
      May 22, 2023

      Thanks. This solved the issue I was facing.

       

      J
      JoEduardoReyesAuthor
      Participant
      January 21, 2022

      Change driver and disable Graphic processor works for now. The only thing happens after exporting a file, it turns like this and I have to restar.

      J
      J453
      Legend
      January 20, 2022

      It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

      J
      J453
      Legend
      January 20, 2022

      If you go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop and do you steps - Does the problem persist?

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      January 20, 2022

      @JoEduardoReyes

      The nvlddmkm.sys error is related to Nvidia driver, have you tried updating that from the Nvidia website or re-installing doing a clean install, when downloading look for the Studio driver version which is recommended by Adobe

      When installing go to the Advance option > Custom Install and perform a clean install, this will remove the previous version

      J
      Joelle24591156y34t
      Participant
      May 25, 2022

      This is the error I am getting but when I search for the driver download for studio driver it says there are no certified downloads and none that I have been able to find in beta. What now? I need this program to work 😫 

      G
      George28873707yqvc
      Participant
      March 14, 2023

      Same problem with my Acer Swift 3

      J
      JoEduardoReyesAuthor
      Participant
      January 20, 2022

      It did not work. I had to use my sister's PC to work. I'm paying 50USD a month for this app. I need help. Photoshop is the only app that crashes the PC, I playvideo games, edit videos and also do live streaming and only this app is causing blue screens everytime y use it. 

       

      J
      J453
      Legend
      January 7, 2022

      Try disabling the in-game overlay on GeForce experience. This seems to be the culprit for some customers - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-custom-brushes/td-p/12545883#M602402

        J
        JoEduardoReyesAuthor
        Participant
        January 5, 2022

        Same issue, is happens after a few seconds working. I hace downdated to 2021 version and it is working fine,. 

        G
        Germaine5E78
        Participant
        April 21, 2022

        Hey there! I am facing a similar issue with you but instead of it crashing, it just freezes on that particular tab I am currently working on and I would have to close and reopen it for things to work normally. I wanted to check with you, may I know which 2021 version you downgrade to? Photoshop (22.1)? Appreciate your reply on this!

        J
        J453
        Legend
        January 2, 2022

        Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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