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Inspiring
November 8, 2021
Question

Photoshop 2022 Freezes Unexpectedly on Windows 10

  • November 8, 2021
  • 41 replies
  • 18705 views

The program randomly hangs and does not respond to keystrokes or mouse clicks. No other program on my Windows 10 computer with 32 GB Ram has this problem including Bridge and Camera Raw. The freeze can happen anytime; it does not matter what operation I perform or whether I am using a smart object, adjustment layer or saving. The program randomly freezes. I use Windows Task Manager to end the task. I followed all the advice I could find about checking my graphics card compatibility, allocating more memory, starting the program without the filters loaded, etc, etc and none of those solutions solved the problem.

I may have found something that will helps. Go to Preferences > File Handling. I had the Automatically Save Recovery Information checked and I had it set to save every 10 minutes. I changed the setting to every 1 hour, and the problem did not re-occurred. Usually, for my work, I manually save my file after having done a lot of work, and that usually happens in less than one hour. I then went back and unchecked the Automatically Save Recovery checkbox. After doing that, I exited the program, and then restarted the program. The freeze has not reoccurred. If this change does stop the problem, it probably means that there is a bug in the code that does the automatic backup.

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41 replies

Inspiring
November 22, 2021

Daniel, Camera Raw is not the problem. The problem is Photoshop. When the program is doing some kind of an edit, PS freezes regardless of what filters or adjustments are being applied at the moment. I only mentioned Camera Raw because it does not fail normally when used with Bridge, so you would imagine the code is OK. But when it runs as a filter, just like other filters, PS can lock up. PS will freeze if I am just doing an adjustment such as a Curves adjustment.

Participant
October 1, 2022

@Ken Curtis hie this same problem i am having recently from 1weeks after installing orignal photoshop with current version and i m having the same nvdia graphics card brother... did you solve the issue ?

 

Inspiring
October 1, 2022

Yes I did, but you won't like the solution. I purchased a brand new computer with a much better video card, NVIDIA GeForce RTX 3070 Ti, and have not had the problem. The computer is a high end Dell with 12th Gen Intel Core i9-12900 processor.

Inspiring
November 22, 2021

I have version 14.0.1 installed. See reply to Daniel Presedo.

Legend
November 22, 2021

There was a recent update for Camera Raw to 14.1 to fix some freezing and crashing issues with it. Make sure you have that version installed.

Dramenon
Inspiring
November 22, 2021

Thank you, @Ken Curtis for the additional info. 

Since this is on Windows:

  1. If you go to Edit > Preferences > ACR (last on menu) 
  2.  Select Performance > Perfromance > Use Graphics Processor 
    - Try off
    - Try Custom

 

And let us know if this prevents the crashing.  

 

/end of line/
Inspiring
November 22, 2021

Daniel, I do not want to mislead you, in that I rarely use Lightroom. I use it to help other people, but not for my own work.

If I open Camera Raw from Bridge, I never have a problem.

If I open Camera Raw from within Photoshop as a filter, I have seen the program freeze.

Thank you for looking into this.

Dramenon
Inspiring
November 22, 2021

Thank you for the additional information, I am going to contact some team memebers for ideas around what might be happening. I'll post information here when I get an update. 


I want to see if I have this correct:

  • If you use Lightroom to open and edit images there are no issues? 
  • If you use Camera Raw > specifically within Photoshop > the problem persists? Correct?

 

 

/end of line/
Inspiring
November 18, 2021

The freezing continues. I have never had a problem with Camera Raw when launched from Bridge. Today, PS froze when I was using Camera Raw filter as a filter. Camera Raw (filter) froze on the screen and would not respond to mouse clicks or key strokes. There seems to be a fundamental flaw somewhere.

Inspiring
November 18, 2021

Daniel Presedo, cleaning the registry did not make a difference in the end. PS worked fine yesterday afternoon and this morning, but froze again this afternoon. Thought you would want to know.

Participant
November 18, 2021

i saw that post too, but even though has some similarities to my issue. My photoshop freezes everytime i open it, not only when i do it trough lightroom ! it allows to go to preferences, after a few seconds does not matter what i do it freezes. i send a screenshot of the task manager showing what happens there ! hopefully we can solve this issue fast, have some work to do !

Inspiring
November 18, 2021

Daniel Presedo, thanks for looking into this. First, I disabled the autosave and the freeze still occurs, so while the freezing is reduced in frequency, it still happens. I will need another day to experiment with your other suggestions.

There is one thing I did today that stopped the freeze-up at least for the last few hours. I used a program, JV16 Power Tools to clean my registry and remove a bunch of temp files. I won't know whether this permanently fixed the problem or just coincidentally fixed it for the time being until I have used the program more.