Inspiring

Question

Photoshop 2022 won't open psb files showing error: because it is not a valid photoshop document

Forum|Forum|3 years ago
May 12, 2022
2 replies
5385 views

PS wouldn't open psb file. after updatin to the latest version it still won't open psb files 'because it is not a valid photoshop document'. what's going on?

{Title edited by Moderator}

This topic has been closed for replies.

gener7

Community Expert

I'm using MacOS 10.15.7 and Ps 23.3.2

PSB thumbnails display just fine in the Finder. No problem opening them up in Photoshop.

I use these settings under File Handling in Photoshop Preferences:

If you have not already, try those.

damian_osAuthor

Inspiring

thanks for the tip - unfortunately it didn't help

gener7

Community Expert

You did mention the problem started with the latest version. Perhaps you can roll back to the previous version.

https://helpx.adobe.com/download-install/using/install-previous-version.html

Ranjisha Sengupta

Legend

Hi there,

Sorry that you cannot open .PSB files in Photoshop. We're here to help.

Which version of macOS are you using? Do you see this error with all files or particular files?

Can you please check if the name and extension for the file are correct or not?

This can occur when you save a different file type, for example, a JPEG, with a .psb extension in the file name (work.psb).

You need to rename the file so that the file name extension matches the correct file type. (work.jpg)

For more details, check this: https://helpx.adobe.com/photoshop/kb/error-not-a-valid-photoshop-document.html.

Let us know if this helps.

Thanks,

Ranjisha

damian_osAuthor

Inspiring

OS is 12.3.1. files were saved locally with the previous version of PS. following an upgrade to 23.3.2 the files were no longer recognised. uninstall and reinstall of PS made no difference. all .psb files i tried (4) were affected. these were active photoshop files, not just images such as .jpg.

i ended up making a copy of the files and changing extension to .psd which worked fine. oddly, the previously generic PS thumbs on the .psb files updated themselves as soon as i did this.

on a far more serious note - i can no longer open any of my .jpg files 'because a JPEG marker segment length is too short (the file may be truncated or incomplete).' this is a huge problem as i work with images every day, and i have literally thousands of saved assets which i need to use. the .psb issue pales in comparison to this.

Ranjisha Sengupta

Legend

Thanks for the details. There is some issue with the filename or extension.

Do check if all of the images have the correct and same extension.

Also, try opening the image on Paint and saving it as JPEG once again and then opening it in Organizer again.

See if that helps.

(Note: The extension is added automatically when you save an image file. However, adding the extension manually may have two extensions like filename.pdf.jpg, or you might enter the wrong extension. The file extension should match the actual image file type to access a photo.

So, view the file extension and make the necessary change. Remove the last extension that you added if you see two extensions. Ensure the JPEG file has the correct .JPEG or .JPG extension.)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded