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Known Participant
September 15, 2023
Question

Photoshop 2024 crashes regularly (approx. every 10 minutes) OSX MAC M2

  • September 15, 2023
  • 19 replies
  • 16167 views

I have the following problem:
Photoshop 2024 crashes regularly (approx. every 10 minutes) while working. No matter what tool I'm working with or what task.

I've already tried the following without success:

  • Photosop uninstalled (including all settings)
  • Fresh installation of Photoshop 2024
  • Fresh installation of Photoshop 2023
  • GPU disabled (not an option for me as various functions that are important to me are significantly slowed down)
  • GPU compatibility checked
  • Plugins are not installed
  • Fonts cache emptied several times
  • Full disk access granted
  • Various restarts
  • I tried with various files

I spent hours trying to solve the problem without success.


Photoshop 2024 25.0, MacBook Pro M2 Max

19 replies

Participant
February 9, 2025

I'm having  the same problem, most of the time I get the error message 'GPU has encountered a unrecoverable error and will close' I've tried all the fixes that I can find. I have uninstall everything and reinstalled but I have not tried deleting all the Adobe folders. As I use photoshop all the time, I have started looking at other progams. I have a HP ENVY Desktop TE02-1xx, just over a year old.

D Fosse
Community Expert
Community Expert
February 9, 2025

Post the full Help > System Info from Photoshop.

 

Usually this is conflicting dual GPUs, or using a gaming driver.

Participant
February 11, 2025

Thanks, I have already checked that, in fact Nvidia sent out a big upgrade that I thought would cure it, but it didn't. I have just deleted everything adobe from my computer and reloaded. So far, so good, fingers crossed. Thanks for the reply anyway,

Participant
March 18, 2024

Here we are in 2024 and I am having the same issue just recently when it autoupdated to 25.5.1. 

I'm on a 2022 Studio Mac, M1 Ultra Chip, 128 GB and 1T.

 

So frustrating and unproductive. I'm going to try to uninstall and go back a version.

Known Participant
January 15, 2024

  While this may not serve as a solution, I encountered a similar issue. Any version beyond 24.41 results in a spinning wheel upon saving, followed by a crash. It appears that this problem is prevalent with all but the most recent graphics cards. The issue commences as soon as the new dialog box is incorporated into Photoshop, starting from version 24.72. FYI: I have a dell 5810 precission workstation 32 gb RAM, 4 years old

Participant
December 26, 2023

It is so bad! total nightmare! I came to see of others were having constant problems and it's clear they are. 

Known Participant
October 5, 2023

That is something I use regularly. This could be what was crashing me. I'm going to download 25 and test.

 

If true, Adobe moight act in the next few months...

Known Participant
October 5, 2023

I've probably found what's causing my recurring crashes. In all cases, I have a lot of "*Vektormasken" with "**Weiche Kante" and "***Formpfade" with "**Weiche Kante" eabled in my Photoshop files. It seems like Photoshop can't handle this and it causes a crash. In any case, the crashes do not occur with files without this. I opened some of these files on another Mac and immediately caused them to crash. Can anybody confirm this?

 

* vector masks

** soft edges

*** shape paths 

Known Participant
October 4, 2023

OK, Let me be clearer, because Adobe doesn't align the name with the year.

I am referring to Photoshop 24 (Release version 25.0)

PS 23 (24.7.1) is still very stable for me.

Known Participant
October 4, 2023

I uninstalled PS 24 after encountering a similar situation on a Mac Studio.

 

No spinning beach ball, just a straight-up dump of the program every 10 minutes. I'll just wait for a xx.1 version.

davidpoling
Participating Frequently
October 4, 2023

I contacted tech support and only temporay results and back to the bsod...

davidpoling
Participating Frequently
October 4, 2023

I have had the similar problem with the BSOD and issues with export as not showing all options as to extra sizes to choosing larger the 8 bit ... When using export as an image would not load when selecting options.
I have reset my computer before and worked for a little while and back to the same.
I then uninstalled all products and then into C:\Users\"your name"\AppData\Roaming\Adobe and deleted everything adobe, restarted the computer and reinstalled all adobe products and things are running great and no issues "as of yet been 3 days.