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Pierre23654142ip9n
Inspiring
November 22, 2023
Answered

photoshop 2024 do not open any file !

  • November 22, 2023
  • 3 replies
  • 940 views

HELP 

installed photoshop 2024 about 2 weeks ... no issues

this morning I cannot see ANY document... new document, jpeg, psd ... any "progrma error" 

photoshop refuse opening ANYTHING...

nothing changed since yesterday ... 

 

last friday it was illustrator "tilde" key that stopped working and now this ... 

 

please help ... I have works to do ... 

    This topic has been closed for replies.
    Correct answer Pierre23654142ip9n

    I reset all preference, updated all driver and this worked..... butI still have troubler with Tidle key on illustrator... 

    back to work 

    3 replies

    C
    Carlos339451373q1v
    Participant
    December 18, 2023

    This keeps happening to me and I keep having to unistall and reisntall Photoshop again.

    P
    Pierre23654142ip9nAuthorCorrect answer
    Inspiring
    November 22, 2023

    I reset all preference, updated all driver and this worked..... butI still have troubler with Tidle key on illustrator... 

    back to work 

      P
      Pierre23654142ip9nAuthor
      Inspiring
      November 22, 2023

      here the user diagnose report 

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 - x86
      0 address: 0x00007FF6B0E02C31 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      1 address: 0x00007FF6AF65F1F8 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      2 address: 0x00007FF6AF65E52C base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      3 address: 0x00007FF6AF04CF24 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      4 address: 0x00007FF6AF04C969 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      5 address: 0x00007FF6AF04C949 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      6 address: 0x00007FF6AF05F07D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      7 address: 0x00007FF6AF639655 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      8 address: 0x00007FF6AF63C557 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      9 address: 0x00007FF6AF63BEEA base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      10 address: 0x00007FF6AF696806 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
      11 address: 0x00007FF6B0B671D8 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      12 address: 0x00007FF6B0B6726D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      13 address: 0x00007FF6B0B20985 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      14 address: 0x00007FF6B0B2ECBA base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      15 address: 0x00007FF6AEFFD28D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
      16 address: 0x00007FF6B0B22C5D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      17 address: 0x00007FF6B0BF75A2 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
      18 address: 0x00007FFE1A41257D base: 0x00007FFE1A400000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFE1BD8AA58 base: 0x00007FFE1BD30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

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