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OhNoMrBill
OhNoMrBill
Inspiring
October 11, 2025
Answered

Photoshop 2025 and Photoshop beta terminate when accessing Brother DCP-L2550 printer

  • October 11, 2025
  • 2 replies
  • 190 views

have black and white png image and attempt to print to Brother DCP-L2550 laser printer.  Photoshop terminates.  Event log shows:

Faulting application name: Photoshop.exe, version: 26.11.0.18, time stamp: 0x68cc583b
Faulting module name: ntdll.dll, version: 10.0.26100.6725, time stamp: 0xf41da127
Exception code: 0xc0000374
Fault offset: 0x0000000000118bd5
Faulting process id: 0x6FD8
Faulting application start time: 0x1DC3AE2344BBDBF
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2025\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 29114211-b443-44b1-adec-c7e9519ec52f
Faulting package full name:
Faulting package-relative application ID:

    Correct answer OhNoMrBill

    Problem fixed by uninstalling brother software and re-install..

    2 replies

    OhNoMrBill
    OhNoMrBillAuthor
    Inspiring
    October 13, 2025

    yes to the 'latest ..' questions.  The Photoshops are the only products throwing an exception when I send to the Brother printer.

    OhNoMrBill
    OhNoMrBillAuthor
    Inspiring
    October 29, 2025

    updated to 27.1 on PS Beta and 27.0 on Photoshop.  After reseting preferences, error still occurs on both versions.

    OhNoMrBill
    OhNoMrBillAuthorCorrect answer
    Inspiring
    October 29, 2025

    Problem fixed by uninstalling brother software and re-install..

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 12, 2025
      quote

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

      By @OhNoMrBill

      ==========

      That's a Windows system problem.

      Do you have the latest Windows updates?

      Do you have the latest printer drivers from Brother?

       

       

      Nancy O'Shea— Product User & Community Expert
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