Photoshop 2025 can't access Lightroom, will max out RAM
I'm running Windows 10. My desktop suddenly cannot access Lightroom pix from Photoshop 2025. If I try to, the sidebar menu freezes and Photoshop shoots up to 99% RAM, which efffectively halts my entire pc. If I exit Photoshop it still keeps using the same amount of Ram, and I have to End Task through Task Manager to actually halt it.
Notes:
- The same photoshop account CAN be accessed from a coworkers laptop and is able to load Lightroom photos with no issues.
- Uninstalling Photoshop and the entire Creative Cloud and reinstalling it does nothing.
- Renaming the preferences file does nothing.
- Creating a new user id, logging in on the desktop and then the photoshop account, does nothing.
- Installing an older version of Photoshop does nothing.
- Agent tried running the CC Cleaner app, but it did nothing.
I've gone through 4 help agents, all of who logged in to my pc remotely to "fix" the problem and all of whom could not fix it. They all accidently disconnected me when they failed to fix it, and I had to start over each time with a new agent.
Is there any way to contact a senior technical person at Adobe to troubleshoot this?
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