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Participating Frequently
December 18, 2024
Question

Photoshop 2025 crashes at launch

  • December 18, 2024
  • 3 replies
  • 276 views

Mac Sequoia 15.0.1

Photoshop 2025

My startup hard drive started acting up because it was almost full, so added an additional drive and started to use that as the startup. The OS was kind of wonky so I cleaned off the original startup and started using that again.

In the process of fixing the original start up drive I had to erase it and had to reinstall my apps.

I decided to load my Adobe apps on to a different internal drive. The only app I’m having an issue with is Photoshop. It crashes when I tried to launch it. I uninstalled it once and installed it again, but it had the same issue.

I uninstalled it again and loaded it onto the startup drive. It crashed on startup again.

I uninstalled it, deleted all the old preference files, rebooted the computer and reinstalled it. It still crashed immediately after the opening window appears.

I then tried to clear the preferences when Photoshop opens but that didn’t help either.

I really need help; I’m out of business until I get this fixed.

Thanks,

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3 replies

kglad
Community Expert
Community Expert
December 18, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Participating Frequently
December 18, 2024

Thanks

kglad
Community Expert
Community Expert
December 18, 2024

sure.  now, we just need a photoshop expert to help with the important stuff.