Participant

質問

Photoshop 2025 upgraded to Photoshop2026, but CC doesn't see either. (Complicated... please read!)

Forum|Forum|5 months ago
February 1, 2026
返信数 4.
507 ビュー

This is a bit complicated. Sorry.

I have been using Photoshop 2025 on current Mac OS. A while ago, CC apparently installed Photoshop 2026 (it is in my applications folder) but launching Photoshop has continued to launch 2025. Further, CC (yes, I’ve logged out and back in and restarted the computer) shows that Photoshop is NOT installed at all.

In Photoshop 2025 if I go to Help → Updates I see no option to update my installed copy of Photoshop 2025 or switch to the installed copy of Photoshop 2026… and under the “Apps” page in CC, while Lightroom and Lightroom Classic show as installed (I see the “Open” buttons), next to Photoshop I see “Install.”)

While I can manually launch the installed Photoshop 2026 application, it does not have access to any of my workspace or preferences from 2025.

Using the “click the 3 dots in the CC Photoshop square to check for other versions” doesn’t work either, since CC seems to be unaware that Photoshop is even installed on my computer.

Again, sorry for the mess of an explanation, but I’m at a loss here.

W

wasabi_hot

Participant

I had automatic updates switched off and had the same problem as the op of PS 2026 not showing as an available update and then not copying the settings and preferences across. I tried copying and pasting the preference folder after trying everything else but still haven’t got them to work! I haven’t tried deinstalling the CC app yet but will try that next

E

ExUSA

Legend

Run the Adobe CC Cleaner tool, remove everything (after backing up your preferences) and then reinstall from scratch.

jane-e

Community Expert

@gdanmitchellphotography wrote:
Further, CC shows that Photoshop is NOT installed at all.

Can you confirm that Photoshop is not installed? Or is 2025 installed but not 2026?

Also, to confirm: what do you see for

installed apps in the CC app
the Applications folder in Finder
a Spotlight search for Photoshop

Which version do you want to use — 2025 or 2026?

This will get us started before I throw too much info that may not apply.

Jane

gdanmitchellphotography作成者

Participant

Photoshop 2025 was originally installed and remained so, and I have been using it without problems. Yet CC does not see to “know” that it is installed. It offers the opportunity to “Install” Photoshop, and it does not see Photoshop 2025 to upgrade it.

When I hit the “Install” button in CC it installed 2026 but saw it as a new install rather than an upgrade — so settings and preferences did not carry over.

I finally gave up and manually entered all the settings and set up my favorite workspace manually.

L

LAMY2017

Legend

I don’t have solutions, gdan, but I do have questions.

And one opinion -- turn off Enable auto updates.

Suggestion: verify that you use the same account in both CC and Ps:

Ps 2026>Help>Signout…
CC>Account

“...yes, I’ve logged out and back in...” back in to Ps and CC?

Larry

gdanmitchellphotography作成者

Participant

All apps in the “Photography” group were originally installed and had been working correctly. They are all installed under the same account and password login to CC.

I quit PS and all other Adobe apps including CC. I restored the computer. I also logged out of CC/Adobe and logged back in.

As above, I finally gave up and manually installed 2026 and configured it.

D Fosse

Community Expert

These are two different things. Settings and preferences are separate and version specific. You get the option to migrate settings as long as you have automatic updates turned off, which I always recommend for every possible reason.

The other thing, versions not showing up in the CC app, should normally be resolved by signing out of the CC app and then back in, which forces a rescan of all installed apps. Note that you have to do this in the CC desktop app, not from the application! If that for some reason doesn’t work, uninstall the CC app and reinstall it.

サインアップ

ソーシャルログイン

コミュニティへログイン

ソーシャルログイン