Known Participant

Question

Photoshop 2026 (27.0.0) Issue with PDF Page Import

Forum|Forum|3 months ago
October 31, 2025
1 reply
204 views

Hello guys,

after the newest update the Photoshop seems to be bugging about dragging the PDF inside open Photoshop document. After selecting crop to trim view, or anything for that matter and clicking ok, it shows this dialog. Only way around it is just to straight up open the pdf Photoshop as new document and copy it to the previous document.

Anyone else having this issue? I tried multiple different PDFs, restarting Ps and Mac and all that btw + everything was working fine before the update.

Photoshop 27.0.0

MacBook Pro 16" M1 Max - Sequoia 15.7.1 (24G231)

macOS

Sameer K

Community Manager

Hey, @617884. Welcome to the Photoshop Community. I'll move your response to discussions for now. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

Do you know if this happens with the specific documents? Is this PDF stored on an external drive or in a folder associated with cloud backup services? Along with the system information, could you record a short video of your workflow and share it with us?

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

G

GFKSAuthor

Known Participant

@Sameer K Hi, thanks.

The PDF is in folder on my desktop. I tried multiple different PDFs from multiple different sources.

Im unable to record the screen right now since the work is not public, ill try to replicate the problem later with some generic files.

Heres the system info:

Adobe Photoshop Version: 27.0.0 20251015.r.25 d1c1320 arm64 (final, Release)

Number of Launches: 943

Operating System: Mac OS 15.7.1

System architecture: Apple M1 Max, DOTPROD, HybridCPU(8:2)

Physical processor count: 10

Built-in memory: 65536 MB

Free memory: 29154 MB

Memory available to Photoshop: 59960 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 9.11.1

SAM SDK Version: 14.3.4

ACP.local Status:

- SDK Version: 5.8.2

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.7.0.5

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: v5.3.2

Adobe Firefly: Please use any generative AI feature to view the latest version.

OpenColorIO version: 2.4.2

C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0

NGL Version: 1.42.0.5

Chalkboard: Disabled.

Chalkboard Doc Create: Disabled.

Precise Color Management for HDR Display: Disabled.

Alias Layers: Disabled.

Highbeam: Disabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 8.4.0

TextEngine: ATE 7.9.0 (d611361)

======= GPU

Native API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

isGPUAllowed: 1

GPUName: Apple M1 Max

GPUVendor: APPLE

Apple M1 Max UNKNOWN, APPLE

IsNativeGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 51,539 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: (0, 0) -> (6720, 3780)

Display scale: 2

High DPI Monitor

Main Display

Display Type: WCG

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start GetSnifferResult

[0 ms]

Start RunAllAPIs

[0 ms]

/Applications/Adobe Photoshop 2026/Adobe Photoshop 2026.app/Contents/MacOS/sniffer -baseTimeMS=2096158111 -comment=Photoshop Version: Adobe Photoshop 27.0.0 20251015.r.25 d1c1320 arm64

[153 ms]

Start sniffer 2025-10-30 18:14:54

# Photoshop Version: Adobe Photoshop 27.0.0 20251015.r.25 d1c1320 arm64

sniffer -baseTimeMS=2096158111 -comment=Photoshop Version: Adobe Photoshop 27.0.0 20251015.r.25 d1c1320 arm64

{11 ms}

Start platform native

# displays: 1

Display 0

Display: 3

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (6,720, 3,780)

Dimensions: (6,720 3,780)

Display scale: 2

Physical size: (699.541 390.293)

Pixel size: (0.104098 0.103252)

Dynamic range: (0 1)

Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 1

3

GPU accessible RAM: 51,539 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 51,539 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{114 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 51,539 MB

VRAM: 51,539 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Jul 20 2025 19:29:12))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 11,830 GB / s

Compute score: 21,774.6

Device name string: Apple M1 Max

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{151 ms}

Exit code kExitNormal

End sniffer 2025-10-30 18:14:54

[kStatusNormal, kExitNormal]

[153 ms]

Finish RunAllAPIs

[153 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90970626807816373631

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): off

Composite Core UI (CompositingDocumentTabUI): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop 2026/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 1,81T, 130,1G free

Required Plugins folder: /Applications/Adobe Photoshop 2026/Adobe Photoshop 2026.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2026/Plug-ins/

Installed components:

dvametadata.framework dvametadata 25.2.0.1

AdobeXMPScript.framework AdobeXMPScript 79.9690a87fc 79.9690a87fc

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.2.2.6bc0507

ICUConverter.framework ICUConverter 14.2.2.6bc0507

AdobeCrashReporter.framework AdobeCrashReporter 26.5.0.202506262105_e77ab42

boost_system.framework boost_system 1

AdobeACE.framework AdobeACE 6.0.1 79.7f8af3f584a.

dvanet.framework dvanet 25.2.0.1

AdobeOwl.framework AdobeOwl

MediaCoreIF.framework MediaCoreIF 25.2.0.1

dvascripting.framework dvascripting 25.2.0.1

dvatemporalxmp.framework dvatemporalxmp 25.2.0.1

dvaappsupport.framework dvaappsupport 25.2.0.1

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.1 79.3038539a.

AIDE.framework AIDE 6.4.0 79.33cf8180

dynamiclink.framework dynamiclink 25.2.0.1

dvaaccelerate.framework dvaaccelerate 25.2.0.1

dvametadataui.framework dvametadataui 25.2.0.1

AdobeARE.framework AdobeARE

AdobePDFPort.framework AdobePDFPort

dvaevefactory.framework dvaevefactory 25.2.0.1

dvastorage.framework dvastorage 25.2.0.1

ICUInternationalization.framework ICUInternationalization 14.2.2.6bc0507

boost_filesystem.framework boost_filesystem 1

dvaworkspace.framework dvaworkspace 25.2.0.1

AdobeBIB.framework AdobeBIB 4.0.0 79.7f8af3f584a.

AdobeXMPFiles.framework AdobeXMPFiles 79.9690a87fc 79.9690a87fc

AdobeLinguistic.framework 16.1.0.792708d

dvaplayer.framework dvaplayer 25.2.0.1

filterport.framework filterport 30.0.0.2

PlugPlugOwl.framework PlugPlugOwl 12.0.0.14

dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1

AdobeAGM.framework AdobeAGM 7.1.0 79.7f8af3f584a.

dvaadameve.framework dvaadameve 25.2.0.1

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.68819c65."

AdobePDFL.framework AdobePDFL 17.0.0 79 . 549207f2

dvavulcansupport.framework dvavulcansupport 25.2.0.1

dvacore.framework dvacore 25.2.0.1

aiport.framework aiport 30.0.0.2

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.1 79.3038539a.

dvatransport.framework dvatransport 25.2.0.1

xerces.framework xerces 3.2.3.0

exo.framework exo 25.2.0.1

AdobeXMP.framework AdobeXMPCore 79.9690a87fc 79.9690a87fc

AdobeJP2K.framework AdobeJP2K 4.0.3 79.6311509

dvaaudiodevice.framework dvaaudiodevice 25.2.0.1

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 12.0.0.14

utest.framework utest 1

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.e3adea7.

dvametadataapi.framework dvametadataapi 25.2.0.1

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.7f8af3f584a.

CloudAILib.framework CloudAILib 30.0.0.2

SPBasic.framework SPBasic 30.0.0.2

dvacaptioning.framework dvacaptioning 25.2.0.1

AdobeCoolType.framework AdobeCoolType 10.0.7 79.7f8af3f584a.

boost_regex.framework boost_regex 1

boost_program_options.framework boost_program_options 1

dvamediatypes.framework dvamediatypes 25.2.0.1

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 1

dvauxpui.framework dvauxpui 25.2.0.1

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.57684 79.befccb10

dvaui.framework dvaui 25.2.0.1

dvauxphost.framework dvauxphost 25.2.0.1

MacMemory.framework MacMemory 30.0.0.2

boost_thread.framework boost_thread 1

AILib.framework AILib 30.0.0.2

ICUData.framework ICUData 14.2.2.6bc0507

dvamarshal.framework dvamarshal 25.2.0.1

aifm.framework aifm 30.0.0.2

Unified Extensibility Platform uxp-9.0.2-uxp1-e0d9ef0

UPIC 2.6.0

Required plugins:

ON1 Resize AI 2026 Engine Automation ON1 Resize AI 2026 - from the file “ON1 Resize AI 2026.plugin”

ON1 Resize AI 2026 Engine Filter ON1 Resize AI 2026 - from the file “ON1 Resize AI 2026.plugin”

ON1 Resize AI 2026 Filter ON1 Resize AI 2026 - from the file “ON1 Resize AI 2026.plugin”

ON1 Resize AI 2026 ON1 Resize AI 2026 - from the file “ON1 Resize AI 2026.plugin”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 10.3.1.2 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-10.3.1/"

CmdN: 1.27.12

FMS: 1.12.4

UAM: 1.5.0

UAB: 2.18.0-17

UAB4: 5.47.0

AXT: 1.0.7

Loaded at: 109 ms - launch time impact: 163 ms

ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from the file "Required Folder"

Loaded at: 13191 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 30.31.8.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 4.12.61.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_12_61/"

CAPTURE: 2.0.41 STOCK: 4.2.7

Share Panel (Loaded) 1.0.24.0 - from the file "Required Folder"

Loaded at: 110 ms - launch time impact: 0 ms

In app notifications (Loaded) 10.0.113.0 - from the file "Required Folder"

Loaded at: 110 ms - launch time impact: 0 ms

Arranger (Prepared) 1.0.0.0 - from the file "Plugin Marketplace"

Chrono (Prepared) 1.0.2.0 - from the file "Plugin Marketplace"

Shadowify 2 (Prepared) 1.0.1.0 - from the file "Plugin Marketplace"

Logitech (Loaded) 6.1.1.0 - from the file "Plugin Marketplace"

Loaded at: 16197 ms - launch time impact: 807 ms

Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"

Loaded at: 11885 ms - launch time impact: 0 ms

Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"

Photoshop Adjustments Panel (Loaded) 2.3.13.0 - from the file "Required Folder"

Loaded at: 13191 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Loaded) 5.12.8.0 - from the file "Required Folder"

Loaded at: 20848760 ms - launch time impact: 0 ms

Photoshop In App Messaging (Loaded) 4.8.8.0 - from the file "Required Folder"

Loaded at: 13191 ms - launch time impact: 0 ms

Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"

Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/"

IC popup message (Loaded) 1.0.0.0

Loaded at: 11886 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 11887 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2509.131.0.7 - from the file "Required Folder"

Loaded at: 13196 ms - launch time impact: 18 ms

Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"

Scan time: 2 ms - entries: 52

Installed TWAIN devices: NONE

Sameer K

Community Manager

Thanks for sharing the system info. We'll wait for you share a detailed video of the behavior.

Sameer K
(Type '@' and type my name to mention me when you reply)

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