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Participant
Oct 31, 2026 7:18 PM UTC
Question

Photoshop 2026 closes unexpectedly

Since 10/29 Photoshop has quit unexpectedly twice, something it's never done before. Crash reports were turned off in Photoshop so I have no crash reports. Here are the Windows Event logs:


https://footnoteconspiracy.com/Photoshop%20error%20log%202026-10-29.txt
https://footnoteconspiracy.com/Photoshop%20error%20log%202026-10-31.txt

Here is my version info:

https://footnoteconspiracy.com/Adobe%20Photoshop%20Version%2026.11.3%20202.txt

    2 replies

    Derek Cross
    Community Expert
    Community Expert
    Nov 1, 2026 9:13 AM UTC

    Assuming you have plenty of RAM and spare hard disk capacity it might be worth resetting the Photoshop Preferences, which you can do under the General tab in Photoshop Preferences (then closing and reopening the application).

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    Legend
    Oct 31, 2026 10:27 PM UTC

    Are you running malwarebytes? 
    >>Photoshop.exe, version: 26.11.3.121?

    Can your system take upgrading to current version of Ps?

    In addition to this webpage
    https://malwaretips.com/blogs/ntdll-dll-what-it-is-how-to-fix-errors/
    search Microsoft’s website.

    I searched for 5 minutes since I’m a Mac guy.

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    Larry