Photoshop 2026 crashing on big files

Forum|Forum|5 months ago
February 1, 2026
返信数 2.
135 ビュー

It crashes at apparent random moments, only on bigger files. Anyone know how to fix this?

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="26.5.0.202506270759_7140322" clientVersion="26.5.0.202506270759_7140322" applicationName="Adobe Photoshop" applicationVersion="27.3.0" build="20260122.r.13" source="Windows-Client" crashType="n/a">
<time year="2026" month="2" day="1" hour="12" minute="9" second="2" timeoffset="-180" timezone="Hora oficial do Brasil" crsessionduration="736"/>
<user guid="a6b3848d-323f-4533-913a-62585ae961d3"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="pt-br" userlanguage="pt-BR" oslanguage="pt-BR" ram="32635" machine="AMD Ryzen 5 5600GT with Radeon Graphics" model="AMD64 Family 25 Model 80 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="8.0 GB" caption="AMD Radeon RX 6600" description="AMD Radeon RX 6600" driverDate="20240823000000.000000-000" driverVersion="32.0.11037.4004" videoModeDescription="1920 x 1080 x 4294967296 cores" pnpDeviceID="PCI\VEN_1002&DEV_73FF&SUBSYS_52171849&REV_C7\6&2735A9FB&0&00000009" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFFACF3F82A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFACF3F82A" symbolname="GetSettingsBlobsAll"/>
<stackStatement index="1" address="0x00007FFFACF41E0A" symbolname="GetSettingsBlobsAll"/>
<stackStatement index="2" address="0x00007FFFACAF1045" symbolname="AmdExtD3DCreateInterface"/>
<stackStatement index="3" address="0x00007FFFACAF1286" symbolname="AmdExtD3DCreateInterface"/>
<stackStatement index="4" address="0x00007FFFACB3D8B3" symbolname="OpenShimInterface"/>
<stackStatement index="5" address="0x00007FF8239D9408" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FF8239D8EED" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FF6F0EFBABE" symbolname="InputOutputHBImpl::getOutputHarfbuzzRunList"/>
<stackStatement index="8" address="0x00007FF6F0ECBC0E" symbolname="OptycaSegment::GetCharStart"/>
<stackStatement index="9" address="0x00007FF6F0ECBA23" symbolname="OptycaSegment::GetCharStart"/>
<stackStatement index="10" address="0x00007FF6F5B91C78" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="11" address="0x00007FF6F5B92754" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="12" address="0x00007FF6F5B7E85D" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="13" address="0x00007FF6F5B7F1AC" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="14" address="0x00007FF6F0D36E3D" symbolname="InputOutputHBImpl::getAutoTextInternalToClient"/>
<stackStatement index="15" address="0x00007FF6F0B9BC06" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="16" address="0x00007FF6F0B9CAAD" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="17" address="0x00007FF6F0B9D79F" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="18" address="0x00007FF6F0BA0817" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="19" address="0x00007FF6F0BA0CEF" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="20" address="0x00007FF6F0B9F748" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="21" address="0x00007FF6F0B9EA50" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="22" address="0x00007FF6F0B9E4D4" symbolname="OptycaSegment::GetGlyphCount"/>
<stackStatement index="23" address="0x00007FF6F0D374EB" symbolname="InputOutputHBImpl::getAutoTextInternalToClient"/>
<stackStatement index="24" address="0x00007FF6F0D377AC" symbolname="InputOutputHBImpl::getAutoTextInternalToClient"/>
<stackStatement index="25" address="0x00007FF6F2BE4BE9" symbolname="WRRuntimeFontRec::SetFamilyName"/>
<stackStatement index="26" address="0x00007FF6F6908780" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="27" address="0x00007FF6F15B3DCA" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="28" address="0x00007FF6F15C7A29" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="29" address="0x00007FF6F15C1CD9" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="30" address="0x00007FF6F15CBABF" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="31" address="0x00007FF6F15A55AE" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="32" address="0x00007FF6F20BA1B7" symbolname="WRRuntimeFontRec::SetHasCustomSpaceWidth"/>
<stackStatement index="33" address="0x00007FF6F579202A" symbolname="Eagle::InterfaceI<NoOP_ic_sl>::dRunIC"/>
<stackStatement index="34" address="0x00007FF6EFACC59E" symbolname="IWRFontInfo::HasGlyphlets"/>
<stackStatement index="35" address="0x00007FF6EFD6E382" symbolname="SubstitutionLogBackwardIterator::GetTarget"/>
<stackStatement index="36" address="0x00007FF6EFADE2A1" symbolname="IWRFontInfo::HasGlyphlets"/>
<stackStatement index="37" address="0x00007FF6EFB0FAEA" symbolname="WRFontContextComponent::Access"/>
<stackStatement index="38" address="0x00007FF6EFB0E318" symbolname="WRFontContextComponent::Access"/>
<stackStatement index="39" address="0x00007FF8AF637846" symbolname="CallWindowProcW"/>
<stackStatement index="40" address="0x00007FF8AF63730C" symbolname="CallWindowProcW"/>
<stackStatement index="41" address="0x00007FF6EFAD0772" symbolname="IWRFontInfo::HasGlyphlets"/>
<stackStatement index="42" address="0x00007FF8AF637846" symbolname="CallWindowProcW"/>
<stackStatement index="43" address="0x00007FF8AF6370CC" symbolname="SendMessageW"/>
<stackStatement index="44" address="0x00007FF8AF667E93" symbolname="GetWindowDpiAwarenessContext"/>
<stackStatement index="45" address="0x00007FF8B16C5BE4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="46" address="0x00007FF8AEC214C4" symbolname="NtUserRedrawWindow"/>
<stackStatement index="47" address="0x00007FF6F57C6584" symbolname="Eagle::InterfaceI<NoOP_ic_sl>::dRunIC"/>
<stackStatement index="48" address="0x00007FF6F57C6059" symbolname="Eagle::InterfaceI<NoOP_ic_sl>::dRunIC"/>
<stackStatement index="49" address="0x00007FF6EFAE4648" symbolname="IWRFontInfo::HasGlyphlets"/>
<stackStatement index="50" address="0x00007FF6EFABE054" symbolname="WRPlatformUtils::~WRPlatformUtils"/>
<stackStatement index="51" address="0x00007FF6EFAD260D" symbolname="IWRFontInfo::HasGlyphlets"/>
<stackStatement index="52" address="0x00007FF6EFBAF272" symbolname="OptycaStrike::GetStyle"/>
<stackStatement index="53" address="0x00007FF6EFAC1F5C" symbolname="WRPlatformUtils::~WRPlatformUtils"/>
<stackStatement index="54" address="0x00007FF6F0E1BE02" symbolname="InputOutputHBImpl::getAutoTextInternalToClient"/>
<stackStatement index="55" address="0x00007FF8B050E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="56" address="0x00007FF8B15EC53C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000001D000711000"/>
<register name="RBX" value="0x000001D0CFE99928"/>
<register name="RCX" value="0x0000000000001200"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000001CF09C3A7C0"/>
<register name="RDI" value="0x000001CF09C38638"/>
<register name="RSP" value="0x00000012E33884A0"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFFACF3F82A"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Sameer K

Community Manager

Hey, @MinduBahnaj. Welcome to the Photoshop Community. Thanks for including the crash logs. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

Do you know if this happens with the specific documents? Is it stored on an external drive or in a folder associated with cloud backup services? Working through a network, or an external drive, is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK

Sometimes, the latest GPU drivers are not stable. As correctly suggested by @D Fosse, please update the AMD GPU Drivers to the latest version, or if needed, roll back to the most recent recommended version.

Let me know how it goes.

Thanks.

D Fosse

Community Expert

Crashing in Photoshop is nearly always a GPU problem.

Not familiar with AMD, but make sure your driver is up to date.

Also reset preferences. Preferences contain a lot more than your own user settings, it's the entire app configuration including hidden and system dependent parameters. Corrupt preferences usually look like application bugs and are often mistaken for that.

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