Photoshop 2026 Generative Upscale giving black image layers

Question

On my work machine, the PS 2026 won't upscale using any of the three models avaialbe. They all produce a new file at the size chosen with the "Original" as the bottom layer, and the layer above that is supposed to be the upscaled version is just a black layer with a layer mask. The actual image is just a flat black color. When I try this on my personal version at home, it works as intended. What gives?

BTA-1138 · Accepted Answer

I reset my preferences and restarted my computer and that fixed it. So, I'd try restarting first, and if that doesn't work, reset the prefs.

Srishti Bali · Answer

Hi @BTA-1138

Thanks for reporting this! It might be related to how the image background or color profile is being handled. Could you please try running Generative Upscale on a different image (preferably one without a black or dark background) and see if the same issue occurs?

Also, if possible, please also share the image you’re testing with so we can try to reproduce the issue on our end.

Regards,

Srishti

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