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CptShane
CptShane
Participant
November 6, 2019
Question

Photoshop 21.0 Wont Open JPEG's, but was fine yesterday

  • November 6, 2019
  • 5 replies
  • 370 views

Hello all, PS CC 20.0.7 was working fine yesterday but today Im getting the error message;

 

Could not complete your request because the file was not found.

 

It will load oall files apart from JPG's, can anyone help pls. Im working on an imac late 2013

 

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    5 replies

    C
    CMN_Virginia
    Participant
    November 13, 2019

    Looks like this was sked in another thread (and seemingly solved)

    https://community.adobe.com/t5/Photoshop/Photoshop-CC-2017-crashes-only-when-opening-Jpeg-files/m-p/9219606#M102258

     

    K
    keygal
    Participant
    November 6, 2019

    I also noticed this happening just today, after the Camera Raw update. I cannot drag in .jpg files into Photoshop. I'm thinking the issue is with the Camera Raw plug-in? 

    H
    Hunter7301
    Participant
    November 6, 2019

    Yes, I think you are right. I have been trying to uninstall the Camera Raw but I can't. 

    H
    Hunter7301
    Participant
    November 6, 2019

    I am having the same problem. Did you solve it?

      J
      JJeziorski
      Participant
      November 6, 2019

      I'm having the same problem. Can't drag jpgs into an open PSD, can't open with the open command. Tried local and network drives - same error messsage as CptShane.

      I'm on a MacBook Pro Retina, mid 2014, macOS Sierra 10.12.6

      The only workaround I've found so far is to drop the jpg I need into a web browser, right-click and "copy image" then paste it into my PSD... but this isn't going to work in all cases!

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      November 6, 2019

      Hi there,

      That seems like an odd issue, could you please let us know the operating sytem version you're working on?

       

      Also, where are the jpegs's stored? Local drive or External?

       

      Could you try resetting the preferences of Photoshop and let us know if it helps? https://helpx.adobe.com/photoshop/using/preferences.html

       

      Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

       

      Regards,
      Sahil

      J
      JJeziorski
      Participant
      November 6, 2019

      I tried resetting my preferences file - no change.

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