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Participant
April 23, 2020
Answered

Photoshop 21.1.2 Zoom and Pan Freeze

  • April 23, 2020
  • 54 replies
  • 45317 views

I'm running into a problem where zooming and panning via the hand tool's spacebar shortcut seems to freeze up everything but the navigation bar at the top of Photoshop on Windows 10. 

 

It doesn't happen every time I use spacebar to quickly access the hand tool and pan, but once it does, Photoshop is nearly non-responsive. Luckily, I can still save my document, but that's about it. The view will be frozen, my default system cursor takes over so I'm unable to see the tool-specific cursors, and none of the tools are able to be actually selected. It's like everything besides the top menu is completely frozen, like I'm staring at a screenshot of the Photoshop I was just working on as opposed to running the actual program. I originally wondered if going into fullscreen mode would help, but it didn't seem to work at all.

 

It should be noted that I've replicated this issue with a mouse, since I originally thought this was an issue with my pen tablet display. I actually spent a couple days uninstalling both Photoshop and my tablet drivers and starting from scratch - down to removing excess files by hand. I've also run through some cursory troubleshooting steps, given Photoshop more access to RAM, and switched over to legacy compositing to see if it'd help. Nothing, so far.

 

Currently, my temporary fix is to save the file and completely restart Photoshop. I had originally been closing the file but not Photoshop, and just reloading the piece, but it seems like the error occurred more frequently with this fix as opposed to completely closing and starting up again. The error feels random, so I can't verify that this is the case, however. Quitting works for a short while, obviously, but it's impossible to tell when you're going to have to do so again, and doing this dozens of times within a couple hours is really starting to drag.

 

I'd love to find a fix! The spacebar zoom and pan is SUCH a huge part of my workflow when painting and photo-editing. I absolutely love it and don't want to have to live without it!

This topic has been closed for replies.
Correct answer Akash Sharma

Hi All,

 

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

 

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

54 replies

ricardoa13512531
Participant
January 22, 2021

Have they come up with a fix to this bug yet? I'm encountering the same issue. 

andre_venancio
Participating Frequently
January 19, 2021

It is annoying and frustrating that you are working and the preview of the file freezes all the time and you have to keep closing and opening the file all the time. Please, Adobe, fix this!!!!

zhaod24151619
Participant
January 18, 2021

same problems.....But PS 2017 doesn't have that issue......when I switch to PS 2021/2020.....I still cannot use zoom in/out..........please help us out.....

Participant
January 18, 2021

My only fix is to save my work, close photoshop, reopen the file, and the glitch goes away ... for a while.  Such a pain.

christopherm33591908
Participating Frequently
January 16, 2021

Have exactly the same problem.  This began to happen a few months ago.  Getting really fed up with Adobe - they never respond and never fix the problem, leaving users to try and find a work around.   It appears to be just the zoom.   One can keep working with other tools on the bit of image that is fozen on screen and on saving these changes are saved, but you only know by closing PS and reopening the same image.

Participant
January 16, 2021

Two updates later and still the same problem for me, yet Adobe still happy to take our money every month. Does anybody from Adobe actually read these comments? 

Participant
January 5, 2021

My workaround until there is a fix is to do a duplicate from the image menu and

continue working in the duplicate. (then you can close the image that has freezed)

That way you don't have to save and restart.

Participant
January 5, 2021

Nice thank you big time saver. I will refrain from saying what I want to say. Per Adobe website:

Correct the highlighted errors and try again.

  • You used a bad word, ****, in the body of your post. Please clean up the body before posting.
Participant
December 14, 2020

Same from my side ....

Also a GeForce 20xx (2080) ....

Participating Frequently
December 29, 2020

Same Issue, performance drops off a cliff when zooming into a large document. RTX2080 GPU Updated windows to latest version, same with Photoshop. This year has been a nightmare for this software package. So much so I'm condidering looking at alternatives after years of using it.

Participant
December 10, 2020

yea wtf I can literally go replicate this issue its so prominent in my drawing time and they ask me why i want to cancel my subscription 😕😕

mike_newman
Known Participant
December 8, 2020

Same problem here. Using Wacom inous I   PTZ930 and a Kensington track ball.

System info:

[Edited by Moderator]

 

Participant
December 8, 2020
Participant
December 7, 2020

I'm having this problem having recently upgraded to Windows 10 from Windows 7.  The latest PS version 22 doesn't support Windows 7, hence the forced upgraed. I didn't experience any problems with the previous version running under Windows 7. However, now when zooming to 100% (by double-clicking the magnifying glass icon) and then Zoom to fit, after doing this a few times the image displayed locks up. It still switches between modes beacause I can see the scroll bars appear when I zoom to 100%, but the image displayed not change. Like others have stated, the only way I can to get out of this is to save my work and restart PS. The problem reoccurs after a while and the constant restart in becomeing tediuous to say the least. Seems this problem has been around quite some time but I don't see any response from Adobe on this forum to say they are addressing the issue? As yet I've not found a fix either.