Photoshop 21.1 View Screen/Window Freezing - macOS

Just a note that I disabled the 'Use Graphics Processor' option in PS for a couple days and did NOT experience the typical freezes. I was doing the same type of work that would generally cause it, and on the same types of files. 

I know it's not a solution, but thought it might help debug the root issue. I did notice some other random weird screen anomolies on occassion, that I had not seen before I switched off the graphics processor. But they didn't cause the screen to freeze. I did miss flinging the image around with scrolling, but that was also when the freeze would occur.

My machine has dual AMD FirePro D300 graphics cards, with 2GB RAM each, in case it helps.

Yeah, I also have a problem with freezing. Good that I'm not alone with it, bad that there doesn't seem to be a real solution for weeks unless you go back a few versions. So it's more the program itself than the operating system. I have also worked with competing products (Pix... & Aff...) and both of them are not frozen. But no agency standard yet. So what I would like to hear now from an Adobe employee is: Ok, we'll take care of it right away, our developers have understood the problem. next week there will be an update... that would be nice.

Here are my reports on it from an "f...." expensive Mac Pro from work. On a clean install... just to make sure 🙂

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-2-freezing-on-catalina-10-15-4-on-macpro2019

https://community.adobe.com/t5/photoshop/photoshop-21-1-2-freezing-on-catalina-10-15-4-system-freezing/m-p/11103362?page=1#M327997

I'm also experiencing this issue, which is new (don't recall this happening in the past). I started a thread (https://community.adobe.com/t5/photoshop/ps-cc-2020-freezing-when-scrolling/m-p/11110841?page=1#M328825), but want to follow this one.

I'm also usually zoomed-in and spacebar scrolling when it occurs. Files aren't unusually large. And I can typically save, close, and re-open to get full functionality back.

But I also just had it happen and completely lock up my computer. Couldn't force-quit, switch to another program, etc. Had to do a forced hard shut-down of computer.

I'm on Mac Pro (Late 2013), 24GB RAM, OS X 10.13.6.

I have the same issue on Windows 10. It occurs while panning a document with spacebar. Happens every 30 minutes or so.

I am having the same issue. PS 21.1.1 on 27" iMac running Catalina 10.15.3. These random lock-ups (happening daily now) actually still let me save and close the file. But when locked up, I cannot change the view or do any further work with my PS file. When I re-open the file, all is back to normal. I often have multiple windows opened simultaneously and when one locks up, the other window(s) still function normally. There is a definite glitch going on here.

Hi there,

That does not sound like a typical experience, could you please try resetting the preferences of Photoshop and let us know if it helps?

https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil