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superaverage
Known Participant
April 20, 2021
Answered

Photoshop 22.3.1 Crashing on Startup since update on Windows 10

  • April 20, 2021
  • 6 replies
  • 8491 views

Hi, my Photoshop has been updated to the latest version and I'm on the latest version of Windows 10. I cannot open the application because every time I try, it crashes as soon as it loads up. I've cleared all of my preferences and reinstalled once already and it still persists. Apologies in advance, here is the crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="20" hour="8" minute="57" second="14" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="41624173-795d-4a62-8d76-66752037da92"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="24498" machine="Intel(R) Xeon(R) CPU E5-1603 v3 @ 2.80GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="4" cpuType="8664" cpuFreq="2794 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro K620" description="NVIDIA Quadro K620" driverDate="20180316000000.000000-000" driverVersion="23.21.13.9125" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13BB&#38;SUBSYS_109810DE&#38;REV_A2&#92;4&#38;36DAF17&#38;0&#38;0010" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF97C0E4B59">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF97C0E4B59" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF963596220" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF74D052C63" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="3" address="0x00007FF74CFDD658" symbolname="xmlSAX2SetDocumentLocator"/>
<stackStatement index="4" address="0x00007FF74E526C52" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF74DCC1C8E" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x00007FF74D786D3F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="7" address="0x00007FF74D76FB45" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="8" address="0x00007FF74E525D7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="9" address="0x00007FF74E527367" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="10" address="0x00007FF74DCD9947" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00007FF750B2717E" symbolname="xmlListWalk"/>
<stackStatement index="12" address="0x00007FF75020D13A" symbolname="ART::GlobalLog"/>
<stackStatement index="13" address="0x00007FF97C501BB2" symbolname="configthreadlocale"/>
<stackStatement index="14" address="0x00007FF97D777034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x00007FF97E7C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF75301F760"/>
<register name="RCX" value="0x00000000003E003C"/>
<register name="RDX" value="0x000001A4FAF304D0"/>
<register name="RSI" value="0x0000002E67CFF2A8"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x0000002E67CFF140"/>
<register name="RBP" value="0x000001A4971DE250"/>
<register name="RIP" value="0x00007FF97C0E4B59"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x0000002E67CFEF10"/>
<register name="LastExceptionFromRip" value="0x000001A499F5E6A0"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8dd42840-b6d2-4847-a235-0afdf971e14e
</sessionId>
</crashreport>

 

Thanks for the help!

 

 

{Thread title edited by moderator}

This topic has been closed for replies.
Correct answer Monte5C3A

My solution for the Dell desktop devices (26 of them) was to update the AMD graphic program.  Once I did that, it automatically installed the latest and greatest AMD driver based on the new AMD software that now works with 22.3.1 Adobe PhotoShop.  For those troubleshooting, check each of your graphic cards software programs and verify they are up-to-date.  My technique of checking through device manager to see if the latest graphic driver did not help in this instance (it kept saying it was up-to-date).  Updating the graphic program did the trick and not just the specific driver.

6 replies

HostEver
HostEver
Participant
December 25, 2024

If Photoshop 22.3.1 is crashing on startup after the update on Windows 10, try these steps:

  1. Update Graphics Drivers: Ensure drivers are up-to-date.
  2. Reset Preferences: Hold Ctrl + Alt + Shift while launching Photoshop.
  3. Disable Graphics Processor: Uncheck Use Graphics Processor in Preferences > Performance.
  4. Reinstall Photoshop: Uninstall and reinstall if needed.

For hosting and performance support, visit Hostever.

djuncheg117156386
djuncheg117156386
Inspiring
May 5, 2022

Hehe, years pass and there same problems - crash on start and nothing help. 

 

    J
    Jaydude-wb
    Inspiring
    May 12, 2021

    Same on MacPro / AMD Radeon Pro Vega II 32 GB / Catalina.

     

    dbphoto123
    dbphoto123
    Participant
    May 3, 2021

    I just updated Photoshop and it keeps crashing when I try to open it. I see other people are having the same issue. Please address this ASAP as our jobs depend on Photoshop working properly!!!

      C
      CSCABA
      Participating Frequently
      May 4, 2021

      Had been working successfully at 22.2. Went to 22.3 and started getting freezes and abends. Went back to 22.2 and was getting work done. 22.3.1 came along so I let CC update it. It just froze on an image resize and after a while just abended. In process of regressing to 22.2 again.

      L
      lisar49792229
      Participant
      June 5, 2021

      Hello,

      I am having the same issue. How do I remove the latest update?

       

      thank you!

       

      S
      superaverageAuthor
      Known Participant
      April 28, 2021

      I was able to fix my issue by updating my graphic driver NVIDIA, I would suggest anyone who is having this issue do the same before trying anything else! You can identify your driver by looking at your computer properties, or if you have NVIDIA, use the built in management system to see your type and version. Driver updates are available for free download on the NVIDIA website.

        S
        superaverageAuthor
        Known Participant
        April 28, 2021

        Also for reference, my graphic driver is the NVIDIA Quadro Series K620 64-bit, and it has been updated to version 462.31

          nikunj.m
          nikunj.m
          Legend
          April 20, 2021

          Hi,

           

          We're sorry about the trouble with Photoshop 22.3.1. You can try re-installing Photoshop after uninstalling it using the Creative Cloud cleaner tool. You can check the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

           

          If the issue persists, please go to the below mentioned location & rename the sniffer.exe & then try to launch Photoshop to check if it helps.

          C:\Program Files\Adobe\Adobe Photoshop 2021

           

          Let us know if it helps!

          Regards,

          Nikunj

          M
          Monte5C3A
          Participant
          April 22, 2021

          Had the same issue as Jillian5E07 and tried to rename the sniffer.exe file.  Did not work.  Thanks!

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