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Inspiring
October 23, 2020
Answered

Photoshop 22 does not access neural filters - gets stuck in the "spinning circle mode"

  • October 23, 2020
  • 2 replies
  • 4611 views

MacOS 10.14.6  , Photoshop 22.
Just (October 21 2020, evening, US Pacific) installed Photoshop 22 via CreativeCloudApp.

Launched it for the first time, was able to successfully download a neural filter for colorizing old photos and colorized one of them. 
Opened another old photo;  clicked on the "Neural filters .." now it just opens a side panel and spins the wheel (circle forever). Photoshop itself is hung, have to do CMD-W to break the hang. Cannot see the filter list / filter panle AT ALL.
(needles to say that I have restarted Photoshop gazilion times) See the attached screenshot:

 

Tried removing / cleaning removing the flter plugin directory as it has been suggested in another thread:

 

cd ./Application\ Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery
rm -rf PluginData

 

Start Photoshop, the same result. The PluginData/  catalog gets recreated immediately, has some data in it :

 

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ ls -lR PluginData/ | wc

      53     374    2680

xian:com.adobe.nfp.gallery alex$ 

 

The above listings were done about 5 mins apart, apparently nothing gets added / downloaded while Photoshop continues spining the circle as shown on the screenshot.
The content os the PluginData/ :

xian:com.adobe.nfp.gallery alex$ ls -l PluginData/

total 136

drwxr-xr-x   4 alex  staff    128 Oct 22 00:51 FaceSeg

drwxr-xr-x   4 alex  staff    128 Oct 22 00:51 FaceSegnentation

drwxr-xr-x  31 alex  staff    992 Oct 22 00:51 StyleGan2Cloud

drwxr-xr-x   4 alex  staff    128 Oct 22 00:51 StyleGan2OnDevice2

-rw-r--r--   1 alex  staff  67361 Oct 22 00:51 manifest.json

xian:com.adobe.nfp.gallery alex$ 

 

So apparently some filter got downloaded but they are not accessible either. 

I know at least three other persons who have exactly the same issue .

It feels like a major bug to me -  the guys at Adobe have some serious issues to solve and fix.

The product is definitely not ready for prime time.

Please let us all  know when it is fixed.


This topic has been closed for replies.
Correct answer MarkusW1989

Ok, I found the way to solve my problem, may help you too.
You need to make sure that your image is in the RGB mode BEFORE trying to access the Neural filters.  
Wierd bug, hopefull they will fix it soon.

 

 

2 replies

lg35277785
Participant
October 24, 2020

I un/installed PS 2021  3 times, still can't see Neural Filters.

lg35277785
Participant
October 24, 2020

can't see any new filters including Neural Filters. Cloud you provide a filters installation program?

Robert Mack
Participating Frequently
October 23, 2020

I have the same problem; Most Neural Filters do not download.

kds4763519
Participant
October 24, 2020

I have exactly the same problem.