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December 1, 2022
Question

Photoshop 24.0.1 still not working SMH still stuck on 22.5.9

  • December 1, 2022
  • 14 replies
  • 4427 views

Photoshop 24.0.1 still not working what a shocker smh I've been stuck on 22.5.9 for a while I can't even use the new photoshops none of them work it's crazy how much money I'm giving them and I can't even use any of the new things coming out last time I had them get on to my computer to fix stuff they deleted files for other programs that I needed it was crazy how is it that none of them work I'm just amazed all of the updated just crash on my pc and just sit there for minutes with the not responding 

 

Adobe Photoshop Version: 24.0.1 20221111.r.112 a12a934 x64
Number of Launches: 257
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.1281
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3600 MHz
Built-in memory: 130989 MB
Free memory: 120043 MB
Memory available to Photoshop: 103767 MB
Memory used by Photoshop: 100 %
Crash Handler: Adobe
DCX Version: 6.7.2
SAM SDK Version: 2.0.0-main.1415
ACP.local Status:
- SDK Version: 2.7.1.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.0.0.43
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.91.3
Content Credential Helper Version: 0.4.12
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,421 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=397, left=3840, bottom=1837, right=6400
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"G:\Creative Cloud Files\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=380242034 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

[537 ms]
Start sniffer 2022-12-01 02:23:17
# Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64
G:\Creative Cloud Files\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=380242034 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

{86 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, 397) -> (6,400, 1,837)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,675 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-11-13 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2698
Supports UMA: UNSUPPORTED
D3D-ID: 9348
End platform native
{222 ms}

{222 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, 397) -> (6,400, 1,837)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,675 MB
API version: 2.1 (2.1.2 NVIDIA 526.98)
Device version: 2.1 (2.1.2 NVIDIA 526.98)
Vendor name: NVIDIA
Driver date: 2022-11-13 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2698
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{297 ms}

{297 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 390 GB / s
Compute score: 9,668.19
Device name string: NVIDIA GeForce RTX 3070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{457 ms}

Exit code kExitNormal
End sniffer 2022-12-01 02:23:17
[kStatusNormal, kExitNormal]

[537 ms]
Finish RunAllAPIs

[58598 ms]
Start GetSnifferResult

[58598 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970870626172150472
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: G:\Creative Cloud Files\Adobe Photoshop 2023\
Temporary file path: C:\Users\sergi\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
G:\, 3.64T, 1.80T free
Required Plugins folder: G:\Creative Cloud Files\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: G:\Creative Cloud Files\Adobe Photoshop 2023\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/08/31-09:19:54 79.6dc3128 79.6dc3128
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.d8ca6a0 79.d8ca6a0
AdobeXMP.dll Adobe XMP Core 2022/08/16-18:02:43 79.171c27f 79.171c27f
AdobeXMPFiles.dll Adobe XMP Files 2022/08/16-18:02:43 79.171c27f 79.171c27f
AdobeXMPScript.dll Adobe XMP Script 2022/08/16-18:02:43 79.171c27f 79.171c27f
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/08/19-19:10:17 79.d7ba922 79.d7ba922
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
AXE8SharedExpat.dll AXE8SharedExpat 2022/08/17-05:51:28 79.43e459d 79.43e459d
AXEDOMCore.dll AXEDOMCore 2022/08/17-05:51:28 79.43e459d 79.43e459d
BIB.dll BIB 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
BIBUtils.dll BIBUtils 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/08/28-19:08:04 79.bead9cf 79.bead9cf
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.0+211118-1842.1.dml-1.8.278eec2
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.3.3-1-7e78828
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2022/08/17-19:10:18 79.7f05fe0 79.7f05fe0
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2022/08/18-19:08:03 79.4e4cf9b 79.4e4cf9b
onnxruntime.dll Microsoft® Windows® Operating System 1.11.20220318.2.b713855
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.0
PSViews.dll Adobe Photoshop 2023 24.0
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
sentry.dll Adobe-Sentry.dll 0.4.17
SVGRE.dll SVGRE 79.f6f03b6 79.f6f03b6
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.3.3-1-7e78828
UPIC 2.5.0


Required plugins:

Accented Edges 24.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.0 - from the file “Filter Gallery.8bf”
Average 24.0 - from the file “Average.8bf”
Bas Relief 24.0 - from the file “Filter Gallery.8bf”
BMP 24.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.0 - from the file “Filter Gallery.8bf”
Charcoal 24.0 - from the file “Filter Gallery.8bf”
Chrome 24.0 - from the file “Filter Gallery.8bf”
Cineon 24.0 - from the file “Cineon.8bi”
Clouds 24.0 - from the file “Clouds.8bf”
Color Halftone 24.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.0 - from the file “Filter Gallery.8bf”
Conté Crayon 24.0 - from the file “Filter Gallery.8bf”
Craquelure 24.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.0 - from the file “Filter Gallery.8bf”
Crystallize 24.0 - from the file “Standard MultiPlugin.8bf”
Cutout 24.0 - from the file “Filter Gallery.8bf”
Dark Strokes 24.0 - from the file “Filter Gallery.8bf”
De-Interlace 24.0 - from the file “Standard MultiPlugin.8bf”
Dicom 24.0 - from the file “Dicom.8bi”
Difference Clouds 24.0 - from the file “Clouds.8bf”
Diffuse Glow 24.0 - from the file “Filter Gallery.8bf”
Displace 24.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.0 - from the file “Filter Gallery.8bf”
Entropy 24.0 - from the file “statistics.8ba”
Export Color Lookup Tables 24.0 - from the file “Export3DLUT.8be”
Extrude 24.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.0 - from the file “FastCore.8bx”
Fibers 24.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.0 - from the file “Filter Gallery.8bf”
Filter Gallery 24.0 - from the file “Filter Gallery.8bf”
Fresco 24.0 - from the file “Filter Gallery.8bf”
Glass 24.0 - from the file “Filter Gallery.8bf”
Glowing Edges 24.0 - from the file “Filter Gallery.8bf”
Grain 24.0 - from the file “Filter Gallery.8bf”
Graphic Pen 24.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.0 - from the file “Standard MultiPlugin.8bf”
IGES 24.0 - from the file “U3D.8bi”
Ink Outlines 24.0 - from the file “Filter Gallery.8bf”
JPEG 2000 24.0 - from the file “JPEG2000.8bi”
Kurtosis 24.0 - from the file “statistics.8ba”
Lens Blur 24.0 - from the file “Lens Blur.8bf”
Lens Correction 24.0 - from the file “Lens Correction.8bf”
Lens Flare 24.0 - from the file “Standard MultiPlugin.8bf”
Liquify 24.0 - from the file “Liquify.8bf”
Matlab Operation 24.0 - from the file “ChannelPort.8bf”
Maximum 24.0 - from the file “statistics.8ba”
Mean 24.0 - from the file “statistics.8ba”
Measurement Core 24.0 - from the file “MeasurementCore.8me”
Median 24.0 - from the file “statistics.8ba”
Mezzotint 24.0 - from the file “Standard MultiPlugin.8bf”
Minimum 24.0 - from the file “statistics.8ba”
MMXCore Routines 24.0 - from the file “MMXCore.8bx”
Mosaic Tiles 24.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.0 - from the file “Filter Gallery.8bf”
Note Paper 24.0 - from the file “Filter Gallery.8bf”
NTSC Colors 24.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.0 - from the file “Filter Gallery.8bf”
OpenEXR 24.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.0 - from the file “Filter Gallery.8bf”
Palette Knife 24.0 - from the file “Filter Gallery.8bf”
Patchwork 24.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.0 - from the file “Standard MultiPlugin.8bf”
PCX 24.0 - from the file “PCX.8bi”
Photocopy 24.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.0 - from the file “ChannelPort.8bf”
Pinch 24.0 - from the file “Standard MultiPlugin.8bf”
Pixar 24.0 - from the file “Pixar.8bi”
Plaster 24.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.0 - from the file “Filter Gallery.8bf”
Pointillize 24.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.0 - from the file “PBM.8bi”
Poster Edges 24.0 - from the file “Filter Gallery.8bf”
PRC 24.0 - from the file “U3D.8bi”
Radial Blur 24.0 - from the file “Standard MultiPlugin.8bf”
Radiance 24.0 - from the file “Radiance.8bi”
Range 24.0 - from the file “statistics.8ba”
Render Color Lookup Grid 24.0 - from the file “Export3DLUT.8be”
Reticulation 24.0 - from the file “Filter Gallery.8bf”
Ripple 24.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.0 - from the file “Filter Gallery.8bf”
Save for Web 24.0 - from the file “Save for Web.8be”
ScriptingSupport 24.0 - from the file “ScriptingSupport.8li”
Shear 24.0 - from the file “Standard MultiPlugin.8bf”
Skewness 24.0 - from the file “statistics.8ba”
Smart Blur 24.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.0 - from the file “Filter Gallery.8bf”
Solarize 24.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.0 - from the file “Filter Gallery.8bf”
Spherize 24.0 - from the file “Standard MultiPlugin.8bf”
Sponge 24.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.0 - from the file “Filter Gallery.8bf”
Stained Glass 24.0 - from the file “Filter Gallery.8bf”
Stamp 24.0 - from the file “Filter Gallery.8bf”
Standard Deviation 24.0 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.0 - from the file “Filter Gallery.8bf”
Summation 24.0 - from the file “statistics.8ba”
Targa 24.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.0 - from the file “Filter Gallery.8bf”
Tiles 24.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.0 - from the file “Filter Gallery.8bf”
Twirl 24.0 - from the file “Standard MultiPlugin.8bf”
U3D 24.0 - from the file “U3D.8bi”
Underpainting 24.0 - from the file “Filter Gallery.8bf”
Vanishing Point 24.0 - from the file “VanishingPoint.8bf”
Variance 24.0 - from the file “statistics.8ba”
Water Paper 24.0 - from the file “Filter Gallery.8bf”
Watercolor 24.0 - from the file “Filter Gallery.8bf”
Wave 24.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.0 - from the file “WIASupport.8li”
Wind 24.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.0 - from the file “WBMP.8bi”
ZigZag 24.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.0.0.31 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.0.0\"
CDO: 1.127.1
CmdN: 1.14.4
CDP: 1.151.0
Projects: 1.4.8
Loaded at: 105 ms - launch time impact: 43 ms
Content Credentials (Loaded) 0.32.22.0 - from the file "Required Folder"
Loaded at: 62628 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 25.5.2.0 - from the file "Required Folder"
Loaded at: 62630 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 109 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder"
Loaded at: 112 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 62632 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 62115 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 62118 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder"
Loaded at: 62634 ms - launch time impact: 17 ms
Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\index.html”
QRCode Maker Pro 1.0.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\net.sytes.chuwa.qrcodemakerpro\index.html”
Export As 4.8.15 - from the file “G:\Creative Cloud Files\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Skin Beauty Retouch 1.3.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.Skin.Beauty.Retouch\index.html”
RealLookLongShadow 1.2.0 - from the file “C:\Users\sergi\AppData\Roaming\Adobe\CEP\extensions\com.YanovDI.RealLookLongShadow.1.2\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\capture\capture.html”
Free QR Code Generator 1.5.6 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tejwani.qrcode\index.html”
Pro Panel 1.5.2 - from the file “C:\Users\sergi\AppData\Roaming\Adobe\CEP\extensions\ProPanel.extension\index.html”
Export As 4.8.15 - from the file “G:\Creative Cloud Files\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\manager.html”

Installed TWAIN devices: NONE

This topic has been closed for replies.

14 replies

J E L
Community Expert
Community Expert
December 8, 2022

@Mark C. Dahm yes, good copy. Even dust accumulation or bad connections like a power supply problem can cause video card failure. Motherboard chipset issue possibly or the card got unseated?

Mark C. Dahm
Participating Frequently
December 8, 2022

@lalo5E23 , thanks for uploading the files. The GPU indicator confirms that Photoshop's 'relationship' with your graphics card is unhealthy, since it says 'CPU'. I have the 3070 laptop card and it's solid, as it should be for you too.

 

Can you do a 'clean' driver install from nVidia (new driver just arrived today; do 'custom' install and check the clean install option on the bottom left) and see if that does the trick? If that doesn't do it, then I'm guessing a new OS re-install might, but admittedly, that's a big hammer and hope that's not necessary.

 

Make sure you do not have Adaptive Sync enabled for Photoshop (GSync); there are gremlins there we haven't worked out yet.

lalo5E23Author
Known Participant
December 9, 2022

Did a clean install and still have the same issues I'm not going to do the OS reinstall because that's to much of a headache this is the only application that's I'm having issues with my video card is solid no issues the power supply is good all the parts in this pc are 2months old I just built this rig @J E L 

Mark C. Dahm
Participating Frequently
December 8, 2022

@J E L , @lalo5E23 posted a video and it looks like Photoshop is not using the GPU at all, and the CPU mode graphics are hosed (canvas updates are laggy/corrupted, which is common for the canvas when the graphics sub system is unhealthy). In fact it is so unusably busted that something more than just losing access to the GPU is going on. The CPU shouldn't be this bad, either. The graphics driver, perhaps, needs a reinstall.

J E L
Community Expert
Community Expert
December 8, 2022

@lalo5E23 Seems crazy. Until Jeff and Mark can get here, a few more questions. You write, “… and still nothing.” What exactly is the nothing you mean now? Are you still experiencing crashing and slowness running Photoshop? Are you able to submit crash reports? Or is it primarily the cropping tool problem you demo'd?  Do any other Adobe apps you run (i.e., Bridge, Lightroom, Illustrator) have crashing or slowness issues? Just for fun (I know this isn't fun, I'm only hoping to make you smile for a second) can you share a screenshot of how you have your tools set in Preferences?

lalo5E23Author
Known Participant
December 8, 2022

My whole photoshop crashes if I'm not getting the error of I have no ram and my crop tool not working photoshop just keeps crashing and not responding when I drag an image in to photoshop it completely freezes and becomes none responsive I've submitted all crash reports when it pops up I gave up on it I did what @esinij  suggested with the beta version of 24 and I have no issues what so ever no crashes no ram pop up nothing so I'm just going to call that a small win and just roll with that 

lalo5E23Author
Known Participant
December 9, 2022

@lalo5E23 , I'll take that. We'll monitor this forum so if it crops up again, we'll jump on it. Note the info about the nVidia driver update I found earlier. But if the Beta is working, that is essentially the same code we will ship with in our next major dot release, so that should be good news for the next version.


Yeah I'm going to just call it a win that the beta works this headache is been to much I've been at it for a few days and everything I do is not working and don't want to do a new os instal 

lalo5E23Author
Known Participant
December 8, 2022
Mark C. Dahm
Participating Frequently
December 8, 2022

@lalo5E23 , a colleague of mine was browsing through some crash logs and we're finding an uptick in crashes coming in with systems that have your driver installed (Driver Version: 31.0.15.2698). We also found independent software vendors (not Adobe) reporting issues with that driver, so maybe the update that shipped today will be more stable. I never had that exact version installed, so never saw these kinds of issues.

lalo5E23Author
Known Participant
December 8, 2022
lalo5E23Author
Known Participant
December 8, 2022

did all the stuff you guys said to check and still nothing 

https://www.dropbox.com/s/ivaubkjwihbxxzt/Desktop%202022.12.07%20-%2023.22.41.17.mp4?dl=0

link with video sense its saying i have no permissions to post videos on my own post SMH

lalo5E23Author
Known Participant
December 7, 2022

I thought it was my ram I was originally 32gb ram then went you know what it's time for an upgrade anyway that's why o got the 128gb ram and still have the issue witch it's not because even with the new ram still have the same issues even ram in to the you don't have enough ram now and when I went to check the gpu mode it wasn't there to even click on it when I checked I got so frustrated I stoped and haven't opened it back up the frustration is so high trying to check everything 

Mark C. Dahm
Participating Frequently
December 2, 2022

@lalo5E23 , not giving up here. Your system is pretty good, but we also can't rule out a hardware error (we had a case recently where Photoshop was launching very slowly, and it required swapping out the RAM card to fix it), but let's keep going with all the software troubleshooting we can bring to bear. I presume that the GPU status indicator says CPU all the time? And what about the GPU status indicator?

lalo5E23Author
Known Participant
December 2, 2022

The settings i had it at 70 but still didn't work so bummed it up to 100 even lowered it and nothing just crashing everywhere and this was happening back when I was in windows 10 as well it's been going on for a while and i have photoshop on my c drive but i have it saving everything and all it's stuff in my 4tb ssd witcv is the g drive never had an issue doing that before only running off of one gpu I've done the reset also the " special tech" for photoshop did that and the advanced options and couldn't fix anything they ended up just paying me off for two months and said just stick to the old version they don't know what to do to fix it and I'm just at a loss that i can't use there software