Inspiring

Answered

Photoshop 24.1.1 closes after a few seconds

Forum|Forum|3 years ago
January 23, 2023
29 replies
2019 views

Adobe Photoshop 24.1.1 - Windows 11.

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Since yesterday, every time I open photoshop (either opening a PSD or the application), a few seconds go by and it closes by itself.

I've tried the usual solutions: open photoshop without third party plugins, install and uninstall, delete the font cache folder, etc.

I have managed to get Photoshop to work only when doing a clean install, without keeping user preferences. But even then, as soon as you customize some settings in Photoshop preferences, the same thing happens again when you close and try to open Photoshop again.

Attached is the error file that looks like it creates when opening a PSD:

16:36:18:522 [ALWAYS] GUDE Logging Started
16:36:18:523 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
16:36:18:523 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
16:36:18:523 [ERROR] Initialize resume cache pointer failure
16:36:18:523 [INFO] gude policy POLICY_USER limit (2,2,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 0, timeout 86400
16:36:18:523 [INFO] Initialized -- gude-lib version: v0.12.1 app: gude
16:36:19:816 [WARN] Ignoring attempt to reinit logging to \gude at level 4 retaining 3 days of logs
16:36:19:816 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
16:36:19:817 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
16:36:19:817 [ERROR] Initialize resume cache pointer failure
16:36:19:817 [INFO] gude policy POLICY_USER limit (4,4,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 1, timeout 86400
16:36:19:817 [INFO] Initialized -- gude-lib version: v0.12.1 app: gude

Windows

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Correct answer dumaker

Good morning. I update my status:
I finally decided to format my laptop (it needed it). Now Photoshop works perfectly, so something must have corrupted my windows 11 user. I'm still wondering why other previous versions of Photoshop worked correctly, or what exactly happened, but at least I can work with Photoshop again without any problems.
Thanks to those of you who have been helping me with possible solutions in this message thread. Regards.

dumakerAuthorCorrect answer

Inspiring

Good morning. I update my status:
I finally decided to format my laptop (it needed it). Now Photoshop works perfectly, so something must have corrupted my windows 11 user. I'm still wondering why other previous versions of Photoshop worked correctly, or what exactly happened, but at least I can work with Photoshop again without any problems.
Thanks to those of you who have been helping me with possible solutions in this message thread. Regards.

dumakerAuthor

Inspiring

hahaha thanks for your time to help with my issue. I'm reading that there are ways to copy exactly one windows 11 account to a new account, so I guess it wouldn't be so dramatic for me 😉 Greetings.

CShubert

Community Manager

Appreciate you letting us know @dumaker that we have you back up and running. What are the things you are now missing in the new account? Not sure if we can help for "millions" 😊, but am happy to see what we can do to help on this.

Thank you,

Cory

dumakerAuthor

Inspiring

Good afternoon @CShubert . I have created a new user following the instructions and it seems that Photoshop 24.1.1 works correctly... but really for me it's a drama because I have millions of things in my main user 😞 🙂

seitenkunst

Participating Frequently

I have now installed version 24.0 again, at least it works and I can work. But it can't be the solution

CShubert

Community Manager

Curious @dumaker if you have tried creating a new Admin account and if that solves the shut down?

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html/#permissions

This is different than @Kevin Stohlmeyer suggestion of Run as Adminstrator as it is completely fresh account. The fact that when you manually reset your prefs and then when you save a custom setting and it shuts down could be something is corrupt with the account. Let's see if this works.

Thank you,

Cory

seitenkunst

Participating Frequently

Unfortunately, the problem still persists, even after rolling back the drivers to the November version

dumakerAuthor

Inspiring

Ah, @CShubert Sorry, my fault! I didn't read correctly 🙂

CShubert

Community Manager

Sorry for the confusion @dumaker, my recent response was to @seitenkunst and their system info.

Thank you,

Cory

dumakerAuthor

Inspiring

Thanks for your answer @CShubert .

That 6-month driver date is strange, because I always update automatically with GeForce Experience... Anyway, I already tried going back to a previous driver, from November, and it didn't work for me. He left the message here where he indicated it:

"Thanks for the idea @kevin stohlmeyer . I have installed an nVidia driver from late November. Photoshop has opened correctly a couple of times and I thought I had hit the key, but the moment I saved some custom preferences in Photoshop 24.1.1, it closes by itself again"

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