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ihgordonk
Participant
September 14, 2023
Answered

photoshop 24.7.1 and 25

  • September 14, 2023
  • 5 replies
  • 2439 views

photoshop 24.7.1 and 25

PC windows 10 enterprise

photoshop crashes/quits from the following actions:

- press "ALT".

- click any menu bar items: File, Edit, etc...

- reset preferences (CTRL K) but continues to crash.

- uninstalled and reinstalled removing all preference and previous versions but continues to crash.

able to use photoshop 24.7 without issue.

same issue occurs with illustrator 27.9. able to use illustrator 27.8.1 without issue.

separate PC windows 10 pro is able to run photoshop 25 and illustrator 27.9 without issue.

 

    This topic has been closed for replies.
    Correct answer ihgordonk

    @Ged_Traynorthanks! i tried cleaner several times, install/uninstall, and finally this morning (maybe with the cc update?) both latest versions of photoshop and illustrator no longer crash. the odd thing is photoshop 25 would not clear from the system even though cleaner did not list it and cc wanted me to install but no option to uninstall. however it launched without issues. i went ahead and hit the install on cc and still continues to work properly. thanks again for your help.

    5 replies

    A
    active_art23034
    Participant
    March 16, 2024
    crash.log
      I
      ihgordonkAuthorCorrect answer
      Participant
      September 15, 2023

      @Ged_Traynorthanks! i tried cleaner several times, install/uninstall, and finally this morning (maybe with the cc update?) both latest versions of photoshop and illustrator no longer crash. the odd thing is photoshop 25 would not clear from the system even though cleaner did not list it and cc wanted me to install but no option to uninstall. however it launched without issues. i went ahead and hit the install on cc and still continues to work properly. thanks again for your help.

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        September 14, 2023

        @ihgordonk try using the Adobe cleaner tool

        https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Also have you checked Windows event viewer for errors relating to Photoshop.exe in the application log

          I
          ihgordonkAuthor
          Participant
          September 14, 2023

          thanks, it seems to be something with this pc. correction to my statement is that performing any action either hitting ALT or clicking File, etc... will cause it to crash.

            Ged_Traynor
            Community Expert
            Ged_TraynorCommunity Expert
            Community Expert
            September 14, 2023

            @ihgordonk I've tested it on both Windows 10 and Windows 11 PC's with Photoshop version 25.0 and 24.7.1 and can't replicate the issue.

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