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robertm98079738
Known Participant
December 4, 2024
Question

Photoshop 25.11 conundrum

  • December 4, 2024
  • 1 reply
  • 174 views

I am running PS 25.11 on Windows 11. Besides the intense sensativity of photshop lately, When it crashes and it crashes daily, It doesnt reopen (Recovered files) when i restart Photoshop.  It used to and this was a very very helpful feature of Phtoshop.  Please advise!   

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 4, 2024

Hey, @robertm98079738. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste into a text document > Upload and attach here. Before troubleshooting, please update Photoshop 2025 to the latest version via the Creative Cloud desktop app. 

 

Does the problem exist if you use Photoshop (beta) v26.2? Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

 

If that does not help, please ensure there are no stale preferences in your Photoshop.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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