Photoshop 26.4.1 suddenly freezing repeatedly

Forum|Forum|1 year ago
March 2, 2025
2 replies
255 views

Photoshop 26.4.1 suddenly started freezing within 1-2 minutes of opening. Runnng MacOS 15.3.1 on an M1 MacStudio. App was fine two days ago. Had to re-install Microsoft Outlook yesterday, it works fine.

Opening without plug-ins, still freezing.

Re-installed, stll freezing.

Opened different files, froze.

Check old replaced laptop, all Adobe already de-activated.

Checked permissin, Full Disk Access granted, restarted, froze.

Sample process attached.

Help much appreciated, John

Sample_of_Adobe_Photoshop_2025.txt

macOS

Jeff Arola

Community Expert

Try a reset of the Photoshop preferences:

https://helpx.adobe.com/photoshop/using/preferences.html

D

dodsonmdAuthor

Participating Frequently

Thanks Jeff, good idea, but did not help. I actually found the problem, but still no solution. The issue is Microsoft Outlook. There is some type of conflict here, so I'm not sure what it is doing, but I could reproduce the problem on my MacStudio, and as well as my Macbook Pro. Deleting Outlook resulted in a totally functional Photoshop. Re-installing Outlook, restart, sign-in to MS. PS would then work for a few minutes, then the Save before quitting dialog would appear.

I did notice that with Outlook installed, opening PS did not sign in, and the sign in option could not be selected. With Outlook removed, opening PS would show me already signed in to Adobe as per my subscription plan. So there is some interference with the sign in process it would appear. As of now I know no other solution than to avoid MS Outlook.

D

dodsonmdAuthor

Participating Frequently

Addendum, fwiw:

Photoshop will open, I can use it for 1-2 minutes, then I suddenly get a message asking if I want to save my changes before quitting. I did not quit the app. It tries to save (and does), but stops at 99% save, then the app freezes and requires a force quit.

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