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XilburQost
XilburQost
Inspiring
April 11, 2025
Answered

Photoshop 26.5 slow to start, slow to shutdown, Windows 11

  • April 11, 2025
  • 1 reply
  • 638 views

With the update to Photoshop 26.5, Photoshop is unresponsive for a full minute when first starting, and takes nearly a minute to shut down under Windows 11--and I've got a fast system. I remember this being a problem some years ago. Is this a known issue? If yes, any idea when it will be fixed? Thanks.

Correct answer Aleke

Hi @XilburQost! Thanks for sharing your System Info. I didn't notice anything immediately wrong. It might sound obvious, but have you tried uninstalling and reinstalling the app? If that doesn't help, I recommend resetting your Photoshop preferences to return it to its default state. There are several methods to do this, but manually removing them is the most thorough. Just make sure to back up any preferences you want to keep. Here's how to do that: Reset Preferences.

Hope this helps! 😊

Alek

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
April 11, 2025

Hi @XilburQost!

Could you share your System Info? You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response, or share it with us through Google Drive, WeTransfer, or another file-sharing platform.

Thanks a lot! 😊

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
XilburQost
XilburQostAuthor
Inspiring
April 11, 2025

@Aleke Thank you for your response. Per your request, system info is attached.

A
Community Manager
AlekeCommunity ManagerCorrect answer
Community Manager
April 14, 2025

Hi @XilburQost! Thanks for sharing your System Info. I didn't notice anything immediately wrong. It might sound obvious, but have you tried uninstalling and reinstalling the app? If that doesn't help, I recommend resetting your Photoshop preferences to return it to its default state. There are several methods to do this, but manually removing them is the most thorough. Just make sure to back up any preferences you want to keep. Here's how to do that: Reset Preferences.

Hope this helps! 😊

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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