Skip to main content
J
jeanc37307471
Participating Frequently
August 2, 2025
Answered

Photoshop 26.9 Remove Tool Program Error on Windows

  • August 2, 2025
  • 2 replies
  • 3010 views

Hello

 

Since the last Camera Raw 17.4.2. 2283 and Photoshop 26.9.0 on a PC with Windows 11 I have  the following problems:

 

While using the buffer tool I got the following message: unable to perform this operation due to a program error. I get the same message with the delete tool

 

In a second time, Photoshop crashed. L

Neural filters have also been greyed out since then.

 

 

I restarted Photoshop and the computer: No improvements, the problems persist.

I reinstalled Photoshop but nothing helps, I still have the same bugs.

 

Thank you in advance for your help.

 

{Title updated and post translated for discoverability}

    Correct answer Paola38464398fpo8

    Hi @Sameer K,

    As requested, I’m attaching my complete System Info in the .txt file.

    Just to recap:
    – The issue still occurs with “Remove Tool Processing” set to “More Stable”
    – The issue also persists in the latest Photoshop Beta
    – The only version where the tool works correctly is Photoshop 26.8.1

    Please let me know if this has been escalated internally, or if a fix is in progress.

    Thanks for your time and help!


    Update: I finally solved the issue!

    I launched Photoshop as Administrator (right-click > Run as administrator), and the Remove Tool now works perfectly, no more program error.

    It was a permissions issue all along.

    Hope this helps others too. Thanks for the support @Sameer K 

    2 replies

    P
    Paola38464398fpo8
    Participant
    August 8, 2025

    App version: Photoshop 26.9

    Platform: Windows 11 (64-bit)

    GPU drivers: Up to date

     

    Steps to reproduce the issue:

     

    -Open any image (RGB, 8 or 16 bit)

    -Select the Remove Tool

    -Paint over an area

    -The tool crashes with the error:

    “Could not complete the request because of a program error.”

     

    The Remove Tool used to work perfectly in Photoshop 26.8.1, and I’ve confirmed that going back to that version solves the problem.

     

    What I tried:

    – Reset all tools

    – Unlocked all layers

    – Tested with rasterized layers and new documents

    – Disabled GPU acceleration

    – Reset Photoshop preferences

    – Full reinstall

    – Whitelisted Creative Cloud and Photoshop in the firewall

     

    Expected result: Area should be removed using content-aware algorithm

    Actual result: Tool crashes with a program error

     

    Can anyone help me solve this problem?
    Thanks

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 8, 2025

    Hey, @Paola38464398fpo8. Welcome to the Photoshop Community. I'll move this post to discussions. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

     

    I've just tried this with a larger document, and I couldn't recreate this issue with the steps you've provided. In Photoshop > Edit > Image Processing & set the Remove Tool Processing to More stable. 

     

     

    Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

     

    Let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

     
      P
      Paola38464398fpo8
      Participant
      August 8, 2025

      Hi @Sameer K,

      As requested, I’m attaching my complete System Info in the .txt file.

      Just to recap:
      – The issue still occurs with “Remove Tool Processing” set to “More Stable”
      – The issue also persists in the latest Photoshop Beta
      – The only version where the tool works correctly is Photoshop 26.8.1

      Please let me know if this has been escalated internally, or if a fix is in progress.

      Thanks for your time and help!

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        August 6, 2025

        Hey, @jeanc37307471. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here. 

         

        For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

        • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
        • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
        • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
        • Restart the computer.

        These changes will give a fresh start to Photoshop as a fresh install.

        Also, please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

         

        Let me know how it goes.

        Thanks!

        Sameer K

        (Type '@' and type my name to mention me when you reply)

          J
          jeanc37307471Author
          Participating Frequently
          August 6, 2025

          Hi Sameer,

          Thank you for your help.
          I followed the steps you gave me, but I still have the same problems and error messages. Nothing has changed: I can't use the neural filters or the delete tool.
          I tried with Photoshop Beta and I have exactly the same issues.
          I'm attaching the system information file.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices