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magnetmus
magnetmus
Participating Frequently
October 26, 2026
Question

Photoshop 27.11 freezes for 5 seconds when saving images offline on Mac (27.9.1 works fine)

Hi everyone,

I'm experiencing a consistent issue with Photoshop 2026 (27.11.0) on my MacBook Pro M5 Pro running macOS 26.7.1.

The problem:

When my Mac is disconnected from Wi-Fi, saving a JPEG causes Photoshop to freeze for approximately 5 seconds, displaying the spinning beachball. The entire Photoshop interface becomes unresponsive during this time, but the file eventually saves successfully.

When Wi-Fi is connected, the exact same operation is instantaneous.

What I've tested:

  • Files are saved directly to the local Desktop (internal SSD), not to cloud storage.

  • Disabling "Save in Background" makes no difference.

  • Activity Monitor process samples taken during the freeze show Photoshop's main thread waiting on a condition variable (__psynch_cvwait).

  • Most importantly, downgrading Photoshop to version 27.9.1 on the same M5 Pro completely resolves the issue, even with Wi-Fi disconnected.

This strongly suggests a regression introduced in Photoshop 27.10 or 27.11, possibly involving a network-dependent operation during the saving process.

System:

  • MacBook Pro M5 Pro

  • macOS 26.7.1

  • Photoshop 2026, version 27.11.0 (affected)

  • Photoshop 27.9.1 (working normally)

Has anyone else encountered this behavior, particularly when working offline? It would be helpful if Adobe could investigate what changed in the saving process after version 27.9.1.

I can provide Activity Monitor process samples captured during the freeze if needed.

Thanks!

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    October 26, 2026

    Hi @magnetmus,

    Thanks for the detailed report and for taking the time to isolate this behavior across Photoshop versions.

    The fact that saving works normally with Wi-Fi connected, but consistently freezes for approximately five seconds when offline, is particularly useful. Your comparison with 27.9.1 also suggests a possible regression in a newer version.

    We’ve previously investigated file-opening and saving performance issues introduced in recent Photoshop versions, although I’d like to verify whether your offline-specific behavior is related.

    Could you please share the Activity Monitor process samples you captured during the freeze, along with your Help > System Info?

    You can upload the samples to Google Drive, Dropbox, or a similar service and send me the link privately via DM.

    I’ll share these findings with the Photoshop team to help investigate what’s causing the delay.

    Thanks again for the thorough testing.

    Best,
    Anshul Saini

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    magnetmus
    magnetmusAuthor
    Participating Frequently
    October 27, 2026

    Hi Anshul,

    Thank you for your attention and willingness to investigate this issue.

    I'm sending you the Activity Monitor process sample captured during the freezes, along with Photoshop's System Info, via DM.

    I'm currently back on version 27.9.1, which continues to work, including when offline.

    Best,
    Ali Demirel

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