A

Anonymous

Question

Photoshop 27.2 Ignoring Intel Arc A770 GPU and Using CPU Instead

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Hey, do you have any updates ?

I've found that when I use Photoshop (27.2), my Intel Arc A770 GPU isn't used at all.
It defaults to CPU, which spikes to roughly 80% (on an AMD Ryzen 9 7950x...). I've tried every "fix" listed below and on other articles, nothing's making it better....

The funny thing is that I don't have any problem with this GPU on other Adobe applications...
Drivers are up-to-date : 32.0.101.8425

Here's an insight on what's happening :
Here, I only moved the image randomly...

Windows

D Fosse

Community Expert

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A

Anonymous

The main problem is that whenever I do one simple thing (like moving an image) on a very basic composition (one image and a text with no styling) it nukes my 16 core processor. The reason seems, for me, that it doesn't use the GPU raw power and tries to compute from the CPU...
Which, as far as I know, isn't normal behavior^^

Even switching to CPU mode (disabling "use GPU" in settings) gives a smoother experience 🙂

Photoshop runs pretty smoothly on my 6-year-old laptop running an AMD Ryzen 7 4800U ("basic" 8 core CPU), its iGPU and 16Gb (!) of shared RAM... Which is nowadays a configuration that is quite limited for the Adobe suite 😅

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D Fosse

Community Expert

Is this a dual graphics machine, like a laptop? If so, disable the integrated GPU in the operating system.

It sounds very much like conflicting dual GPUs, especially since the symptoms disappear when disabling GPU in preferences.

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A

Aleke

Community Manager

Hi @27801254, welcome to the community!
To help us take a closer look at what’s going on, it would be super helpful if you could share your Photoshop system info. You can find it by going to Help > System Info. Just copy everything into a text file and attach it here, or feel free to share it through Google Drive, WeTransfer, or any file‑sharing service you prefer.
Thanks so much
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

A

Anonymous

There you go @Aleke !

I hope it can help resolve the issue 🙂

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ps-sys-info.txt

MassC

Legend

Thank you for sharing your system settings! We took a look at the System Preferences, and it looks like Photoshop is detecting your GPU correctly. Could you check Help > GPU Compatibility and let us know if everything there shows as fully supported?

Also, when you switch the option in the document bar at the bottom of the canvas to GPU Mode, does it show D3D12?

^CM

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