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Known Participant
June 8, 2026
Question

Photoshop 27.7 constant freezing!

  • June 8, 2026
  • 1 reply
  • 29 views

I have PS 27.7 running on my PC using windows 11 I will be working then randomly PS freezes. it's usually frozen minimum 5 minutes, sometimes it's just frozen requiring an End task. This did happen with PS 26 but its daily now!  Please help. 

    1 reply

    Community Expert
    June 8, 2026

    Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

     

    Do you get an error message? If yes, please post the message word-by-word.

    What you’re doing or try to do before PS crashed.

    Do you get a crash report? If yes, please send it to Adobe.

    Check your hardware. Check also if the system is possible overheating.

    We’re also need more informations about your system. Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into a text file and attach it to your next forum post.

    You can try to removing the preferences files manually. This is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.

    Please follow the steps below:

    1. Quit Photoshop.
    2. Navigate to Photoshop's Preferences folder.
      MacOS: …Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: …Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

      Note: The User Library folder is hidden by default. To access the content in the hidden folders see here:
      MacOS: Access hidden macOS library files
      Windows: Show hidden files, folders, and filename extensions in Windows
       
    3. Drag the entire Adobe Photoshop [Version] Settings folder to a safe place to a backup your settings
       
    4. Open Photoshop.

     New preferences files with the default settings will be created automatically.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Known Participant
    June 8, 2026

    I will provide this information, however, this wasn't happening the hour before I updated to PS 27.7