Inspiring

Answered

Photoshop 28.0. Images Keep Scrolling Off the Screen?

7 replies
56 views
Translate

My open images keep scrolling off the monitor screen even though I have Overscroll in Tools unchecked. Is there something else I can try? Thank you.

CORCTON34033231Correct answer

Community Expert

Hi Linns2,

Yes — this same symptom came up in another thread, and two things fixed it for the people there. Worth trying in this order:

1. Turn off Animated Zoom: go to Edit > Preferences > Tools (on macOS: Photoshop > Settings > Tools) and uncheck "Animated Zoom". In that thread the original poster had already turned off Overscroll, just like you, and unchecking Animated Zoom stopped the image from wandering off the screen.

2. If that doesn't help, check your mouse: another user found the culprit was their wireless mouse — its Bluetooth receiver/dongle was sending stray scroll signals. Unplugging the receiver (or trying a different mouse) fixed it for them.

For reference, the earlier thread is here: https://community.adobe.com/topic/show?tid=1147382

Let us know if either of those does it for you!

CORCTON34033231

Community Expert

Hi Linns2 — sorry to hear the Animated Zoom fix didn't hold. Since it's still happening, the official troubleshooting steps are these, try them in order, testing Photoshop after each step:

1. Update Photoshop — in the Creative Cloud desktop app, check Updates and install any available Photoshop update, then restart Photoshop.

2. Reset the preferences — quit Photoshop, then hold Shift+Ctrl+Alt (Windows) or Shift+Cmd+Option (macOS) while launching it, and choose Yes when asked to delete the preference files.

3. Update your graphics driver from your graphics card manufacturer's website (NVIDIA, AMD, or Intel), then restart your computer.

4. Rule out third-party plugins — quit Photoshop, hold Shift while launching it, and choose Yes when asked to skip loading optional and third-party plugins.

5. Update your operating system and restart.

6. Check for corrupted or duplicate fonts.

Full steps here: https://helpx.adobe.com/photoshop/desktop/troubleshoot/tool-feature-issues/resolve-common-photoshop-issues.html

Let us know how each step goes — and if you can, tell us whether you're on Windows or macOS, as Eugene asked.

Translate

L

Linns2Author

Inspiring

Thank you. I will try these steps. I am using the latest version of Photoshop 28 and the latest Mac OS Golden Gate 27.2.1. I reset my preferences last week just before the update. If it helps, it seems to be an issue with the move and transform tool. It’s very reactive to the smallest movements. It seems if I touch the outline bar once and then adjust I have more luck placing things. I don’t know if this helps understanding what might be the problem

Translate

L

Linns2Author

Inspiring

Oh oh, Apparently Animated Zoom didn’t help either - ;-(

It seems to be happening when I place a layer from one image onto another.

Translate

L

Linns2Author

Inspiring

YES!!!! Thank you so much! I turned off Automated Zoom as you suggested and it worked! This was so helpful! Thank you very much!

Translate

E

Eugene Tyson

Community Expert

Hi,

In addition to the suggestions above, try disabling Flick Panning under Preferences > Tools.

Flick Panning allows the canvas to continue moving after you release the mouse, so it's worth checking alongside Overscroll and Animated Zoom.

I'd also suggest restarting Photoshop after changing those settings.

If the problem continues, a few questions might help narrow it down:

Are you using Windows or macOS?
Does the image move off-screen when dragging with the Hand tool, zooming, or simply moving the mouse?
Did this behaviour start immediately after updating to Photoshop 28.0?

If it only started with version 28.0, it could be worth testing the previous version to establish whether this is a regression.

As a last resort, you could try resetting Photoshop's preferences, although I'd recommend backing them up first.

Let us know what happens.

Translate

L

Linns2Author

Inspiring

Thank you Eugene for your reply. Flick Panning was already off. It seems that Automated Zoom was what I needed. I am using Mac OS Golden Gate 27.2.1 and it started immediately after upgrading to Photoshop 28 using both the hand tool and the mouse. I didn’t get a chance to try the zoom tool as it was so rapid and continuous it just became frustrating to use the program. So happy it’s fixed!

Translate

CORCTON34033231

Correct answer

Community Expert

Hi Linns2,

Yes — this same symptom came up in another thread, and two things fixed it for the people there. Worth trying in this order:

1. Turn off Animated Zoom: go to Edit > Preferences > Tools (on macOS: Photoshop > Settings > Tools) and uncheck "Animated Zoom". In that thread the original poster had already turned off Overscroll, just like you, and unchecking Animated Zoom stopped the image from wandering off the screen.

2. If that doesn't help, check your mouse: another user found the culprit was their wireless mouse — its Bluetooth receiver/dongle was sending stray scroll signals. Unplugging the receiver (or trying a different mouse) fixed it for them.

For reference, the earlier thread is here: https://community.adobe.com/topic/show?tid=1147382

Let us know if either of those does it for you!

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.