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Participant
May 20, 2025
Question

Photoshop a dejado de funcionar

  • May 20, 2025
  • 2 replies
  • 271 views

Hayer despues de trabajar con mi photoshop, hoy al encender ya no me funciona, lo he desinstalado y vuelto a instalar y nada, lo tengo en un ordenador dedicado solo a photoshop por lo que descarto cualquier problema de virus, que puede ocurrir?

2 replies

kglad
Community Expert
Community Expert
May 20, 2025

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

kglad
Community Expert
Community Expert
May 20, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
jane-e
Community Expert
Community Expert
May 21, 2025

@Manuel37958839wqwb 

 

Before uninstalling and reinstalling Photoshop, try resetting preferences. If you do it manually by renaming the file, then you can restore the preferences file by renaming it again. Resetting preferences is not the same as uninstalling. 

 

https://helpx.adobe.com/photoshop/using/preferences.html

Scroll to the sections on Backing up Preferences and Resetting Rreferences

 

I've moved your post from Creative Cloud desktop to the Photoshop forum.

 

Jane

Participant
May 21, 2025
Muchas gracias por su ayuda, ya lo he resuelto satisfactoriamente