Skip to main content
Inspiring
Oct 7, 2026 10:51 AM UTC
Answered

Photoshop affiche « endommagée ou incomplète ». Dans Creative Cloud, la mise à jour est passée de 46 % à 49 % en 2 h, puis l’annulation s’est bloquée. J’ai quitté et rouvert CC, sans effet. Photoshop est inutilisable.

actuellement toujours en mode annulation...

    BaladineCorrect answer
    Inspiring
    Oct 7, 2026 1:00 PM UTC

    Hi ​@Sameer K, thanks for your quick reply!

    Good news: the issue is resolved. The cause was my security software (Intego), which had pending updates and was interfering with the Photoshop update in Creative Cloud. Once Intego was fully up to date, I was able to install Photoshop successfully, and it now launches normally.

    For anyone running into the same "damaged or incomplete" message with a stuck update, it's worth checking that your antivirus/firewall is up to date, and temporarily pausing it during the installation if needed.

    Thanks again for your help!

    2 replies

    BaladineAuthorCorrect answer
    Inspiring
    Oct 7, 2026 1:00 PM UTC

    Hi ​@Sameer K, thanks for your quick reply!

    Good news: the issue is resolved. The cause was my security software (Intego), which had pending updates and was interfering with the Photoshop update in Creative Cloud. Once Intego was fully up to date, I was able to install Photoshop successfully, and it now launches normally.

    For anyone running into the same "damaged or incomplete" message with a stuck update, it's worth checking that your antivirus/firewall is up to date, and temporarily pausing it during the installation if needed.

    Thanks again for your help!

    Translate
    Sameer K
    Community Manager
    Community Manager
    Oct 7, 2026 11:31 AM UTC

    Hey, @Baladine. Welcome to the Photoshop Community. I'll help you figure this out.

     

    Just to be sure, ensure Photoshop has the required permissions on the macOS: https://adobe.ly/43zB3AJ 

    Once you grant the permissions, restart the Mac, then try updating again.


    Let us know how it goes. Thanks! 

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    Translate