Skip to main content
Participant
April 24, 2025
Question

photoshop and file explorer freezing when exporting or quick exporting png

  • April 24, 2025
  • 2 replies
  • 230 views

Hi everytime I try to export or quick export png something in photoshop both the explorer and photoshop just freezes has anyone had this issue and if so how to fix thanks

2 replies

kglad
Community Expert
Community Expert
April 24, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
Srishti_Bali
Legend
April 24, 2025

Hi @uza

 

I'm really sorry to hear that you're facing this issue. Photoshop recently rolled out an update (version 26.6)—have you noticed this problem starting after installing the latest update?

If you haven’t updated yet, please try updating your app using the button below and let us know how it goes.

 

Update the App

Try out the latest Features and Enhancements in Photoshop.

 

If the issue persists, could you please share a few more details to help us troubleshoot further?

  • What operating system are you working on?

  • Is the issue happening with a specific file or across multiple files?

  • You can also try resetting your preferences, but please make sure to back up your existing preferences first. The steps to do so are shared [here].

 

We’re here to help and will do our best to get this resolved for you.

 

 

Regards,

Srishti