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Borgie78
Inspiring
June 21, 2016
Answered

Photoshop CC 2015.5 Crashes After Launch - Win8.1

  • June 21, 2016
  • 16 replies
  • 17771 views

Just upgraded to 2015.5. After 1 second OS says Photoshop has stopped working and was closed. Uninstalled and re-installed made no difference. All other upgraded apps (Ppro, Prelude, AE, etc) all working ok.

Is there something I should be doing to fix this up, please?

Thanks.

Paul.

    This topic has been closed for replies.
    Correct answer Borgie78

    I haven't seen this .dll file causing Photoshop to crash before.

    Do you have any Program with the name Lavasoft web companion? I think this (Ad-Aware Free Antivirus and Antispyware ​( is what you have installed.

    So it is safe to uninstall the Program than deleting/renaming the file.

    ~Akash


    I have confirmed that renaming this dll is what was preventing photoshop

    from coming up. I have repeated the exercise several times now. However,

    this dll is used by Mozilla Waterfox, which I use extensively. And I

    found that Waterfox now has ceased to function. So there. Looks like

    until Mozilla or Adobe make changes I would have to remember to rename

    the dll when I want to run Photoshop. Back to the good old days!!!!

    Paul

    16 replies

    G
    georgep2454665
    Participant
    September 30, 2016

    Is there a fix for this or not ?

    G
    georgep2454665
    Participant
    September 29, 2016

    I sign in as a trial and it goes out again crashes...

    G
    georgep2454665
    Participant
    September 29, 2016

    I did that now its telling me i have 7 days until my trial is over? I already paid for a year. I don't get it?

    imsheena
    imsheena
    Participant
    September 14, 2016

    Same here, mine crashes after updating.

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: Photoshop.exe

      Application Version: 17.0.1.156

      Application Timestamp: 5792635d

      Fault Module Name: StackHash_0590

      Fault Module Version: 6.1.7601.23418

      Fault Module Timestamp: 5708a857

      Exception Code: c0000374

      Exception Offset: 00000000000bf262

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: 0590

      Additional Information 2: 05901451004691dff089e0bf76261fea

      Additional Information 3: 55ad

      Additional Information 4: 55ad72bdd364ff97116430b34b47a736

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    Akash Sharma
    Akash Sharma
    Legend
    September 14, 2016

    Hi Sheena,

    Thanks for posting on Adobe Forums. Have you tried the solutions mentioned in this thread already, Specially updating/reinstalling Graphics card drivers?

    Regards,

    Akash

    I
    iToniPC
    Participant
    August 25, 2016

    Same issue here.

    Can't work, photoshop it keeps crashing until I change the LavasoftTcpService64.dll to LavasoftTcpService64.bak.

    But as has been said above that's a huge problem, cause I can't work with other CC Apps while using photoshop. My workflow use PS, AI, AE, PR, ME...

    So.. huge problem here.

    I
    iToniPC
    Participant
    August 25, 2016

    Actually, this problem with the LavasoftTcpService64.dll it came out to me with the last windows 10 update this morning.

      S
      sukhos79385237
      Participant
      August 25, 2016

      In addition to what I've already mentioned before, as long as the problematic LavasoftTcpService64.dll active, which means I don't change it to something else like ~LavasoftTcpService64.dll, first I cannot open up Photoshop CC due to the crash, and even Illustrator didn't work and I couldn't do anything, since it simply doesn't accept my command. Also, I realized that the LavasoftTcpService64.dll is very critical when several my programs such as Solid Works and Origin check their license while running. So, literally I am changing this dll file every time when I wanna use the Photoshop and Illustrator in combination with other programs for my work. It's very annoying and I feel very frustrated. I'm using Photoshop CC 2015.5, and Illustrator CC 2015.3 under Windows 8.1 pro. I think these are the latest version.

      I've seen other guys have very similar issues with me as well, and definitely Adobe has a problem with this dll file. I really hope that Adobe would provide us a solution for this issue as soon as possible with their upcoming updates.

      Sincerely,

      Sukho

        A
        adamd55277252
        Participant
        August 24, 2016

        When I try to go to  Help>System Info Photoshop crashes.  Actually, pretty much clicking on anything causes a crash.

        S
        sukhos79385237
        Participant
        August 5, 2016

        I just wanna share my experience in this issue, since I think this would give Adobe a bit more better perspective of view to solve the problem. I've also got the same issue on launching PS due to the dll, LavasoftTcpService64.dll. As other guys have already figured it out, this dll causes a crash when PS is launching. I just renamed it as LavasoftTcpService64.bak and seemed the problem is solved.

        But, just now I've got another issue. I'm also currently using Solid Works for 3D modeling and now this program is crashed with an error saying "it could not find out the license server." So, I just put LavasoftTcpService64.bak back to its original .dll expansion, and Solid Works worked perfectly. I tried to open PS, hoping that the issue I've got was temporary and would have been solved even if I put the dll back in service again, but there was the same issue happened and PS didn't work.

        In conclusion, the problematic dll "LavasoftTcpService64.dll" is being used for other programs in Windows to verify their licenses. In my case, it was Solid Works but could be other programs as well. And this dll seems to cause a crash when Adobe PS launches and checks its own license. I think this problem is very critical and must be addressed in upcoming updates as soon as possible, otherwise many users over the world would be forced to change the expansion of "LavasoftTcpService64" every time when they wanna launch different programs. I hope this would provide Adobe a better clue on solving this issue.

        Best Regards,

        Sukho

          T
          tamerbucakli
          Participant
          December 16, 2016

          Hi all,

          Is there any update or permanent solution to the conflict issue between PS vs LavasoftTcpService64.dll

          Regards

          Tamer

          Akash Sharma
          Akash Sharma
          Legend
          December 16, 2016

          Hi Tamerbucakl,

          Please refer Photoshop crashes with Lavasoft Chrome extension installed and let us know if that helps.

          Also, update to the latest version of Photoshop. See Keeping Photoshop Up-To-Date

          Thanks,

          Akash

          rileyz25845238
          rileyz25845238
          Participant
          August 1, 2016

          i had the same problem, i renamed LavasoftTcpService64.dll to ~LavasoftTcpService64.dll

          WOrKS PERFECT!

          maheshw60722090
          maheshw60722090
          Participant
          July 18, 2016

          Same Issue ... I am not able to create new file ... not able to open existing file and not able to check system log by using Help as it crashes...

          please resolve this issue ASAP...

          Problem Event Name:APPCRASH
            Application Name:Photoshop.exe
            Application Version:17.0.0.88
            Application Timestamp:57513821
            Fault Module Name:atio6axx.dll
            Fault Module Version:6.14.10.12119
            Fault Module Timestamp:50f5c14a
            Exception Code:c0000005
            Exception Offset:000000000004d94f
            OS Version:6.1.7601.2.1.0.256.4
            Locale ID:1033
            Additional Information 1:ec53
            Additional Information 2:ec5356d6597c54f12d71da582cd8fc2a
            Additional Information 3:50ef
            Additional Information 4:50ef787fcd8e611132fed2bcbff00b92
          Akash Sharma
          Akash Sharma
          Legend
          July 20, 2016

          Hi Maheshw,

          Please update your Graphics card drivers from ATI Official website and let us know if that helps.

          Regards,

          Akash

          C
          christines86335637
          Participant
          July 20, 2016

          I’m not Maheshw

          Thank you,

          Christine Schwartz

          Graphic Designer II | Marketing

          P 949.794.3454 | Fax 800.652.1128 | cschwartz@vqorthocare.com<mailto:cschwartz@vqorthocare.com>

          GreggWeber
          GreggWeber
          Participant
          June 29, 2016

          Hello Akash,

          I waited to install this update. The first file I tried to open, did appear but instantly prompted this error:

          Adobe Photoshop CC 2015.5 has stopped working

          Problem signature:

            Problem Event Name: APPCRASH

            Application Name: Photoshop.exe

            Application Version: 17.0.0.88

            Application Timestamp: 57513821

            Fault Module Name: StackHash_6c97

            Fault Module Version: 6.1.7601.23418

            Fault Module Timestamp: 5708a857

            Exception Code: c0000374

            Exception Offset: 00000000000bf262

            OS Version: 6.1.7601.2.1.0.256.48

            Locale ID: 1033

            Additional Information 1: 6c97

            Additional Information 2: 6c97bbf2a49b58451775d32c360e40bc

            Additional Information 3: 23c2

            Additional Information 4: 23c2f3c0019807fc07c7a461327e80cf

          Any help would be greatly appreciated.

          Akash Sharma
          Akash Sharma
          Legend
          June 29, 2016

          Hi GreggWeber,

          Please ensure your Graphics card drivers are up to date.

          Regards,

          Akash

          GreggWeber
          GreggWeber
          Participant
          June 29, 2016

          Hi Akash,

          The system said my Nvidia card was current, but I still installed the most recent driver from Nvidia's site.

          However, I'm still getting the same crash / crash report.

          Gregg

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