Skip to main content
B
Borgie78
Inspiring
June 21, 2016
Answered

Photoshop CC 2015.5 Crashes After Launch - Win8.1

  • June 21, 2016
  • 16 replies
  • 17771 views

Just upgraded to 2015.5. After 1 second OS says Photoshop has stopped working and was closed. Uninstalled and re-installed made no difference. All other upgraded apps (Ppro, Prelude, AE, etc) all working ok.

Is there something I should be doing to fix this up, please?

Thanks.

Paul.

    This topic has been closed for replies.
    Correct answer Borgie78

    I haven't seen this .dll file causing Photoshop to crash before.

    Do you have any Program with the name Lavasoft web companion? I think this (Ad-Aware Free Antivirus and Antispyware ​( is what you have installed.

    So it is safe to uninstall the Program than deleting/renaming the file.

    ~Akash


    I have confirmed that renaming this dll is what was preventing photoshop

    from coming up. I have repeated the exercise several times now. However,

    this dll is used by Mozilla Waterfox, which I use extensively. And I

    found that Waterfox now has ceased to function. So there. Looks like

    until Mozilla or Adobe make changes I would have to remember to rename

    the dll when I want to run Photoshop. Back to the good old days!!!!

    Paul

    16 replies

    Show previous replies
    Akash Sharma
    Akash Sharma
    Legend
    June 28, 2016

    Delete the file Dicom.8bi  then download the Dicom.8bi  file from the link above and extract it there.

    We are simply replacing this file with the original as it is causing Photoshop to crash.

    ~Akash

    D
    dchavez9258
    Participating Frequently
    June 28, 2016

    This still didn't fix the problem.

    Akash Sharma
    Akash Sharma
    Legend
    June 29, 2016

    Does it still crashes with same faulty module?

    Could you please the crash report again?

    ~Akash

    C
    coltons58035454
    Participant
    June 23, 2016

    im not very computer savvy i dont really know how to do that

    C
    coltons58035454
    Participant
    June 23, 2016

    I am also getting the same error as slyon2 is getting its very frustrating haven't been able to use photoshop since the update.....

      Akash Sharma
      Akash Sharma
      Legend
      June 23, 2016

      Hi coltons ,

      Could you also post the crash report like slyon2 so that we can identify whether it is related to Graphics card or not.

      Regards,

      Akash

      C
      coltons58035454
      Participant
      June 23, 2016

      Log Name:      Application

      Source:        Application Error

      Date:          6/23/2016 12:42:12 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      coltonspc

      Description:

      Faulting application name: Photoshop.exe, version: 17.0.0.88, time stamp: 0x57513821

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000095

      Fault offset: 0x00000023d958bcd2

      Faulting process id: 0x2da4

      Faulting application start time: 0x01d1cd768d1afefa

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

      Faulting module path: unknown

      Report Id: d059a1b1-3969-11e6-829a-a0a8cd311865

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-06-23T17:42:12.000000000Z" />

          <EventRecordID>121558</EventRecordID>

          <Channel>Application</Channel>

          <Computer>coltonspc</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>17.0.0.88</Data>

          <Data>57513821</Data>

          <Data>unknown</Data>

          <Data>0.0.0.0</Data>

          <Data>00000000</Data>

          <Data>c0000095</Data>

          <Data>00000023d958bcd2</Data>

          <Data>2da4</Data>

          <Data>01d1cd768d1afefa</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe</Data>

          <Data>unknown</Data>

          <Data>d059a1b1-3969-11e6-829a-a0a8cd311865</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

      Akash Sharma
      Akash Sharma
      Legend
      June 22, 2016
      Faulting module name: amdocl64.dll,

      As per the crash details,your AMD video card driver is crashing.

      You need to update your video card driver from AMD's website.

      ~Akash

      T
      Triple M Housing
      Participating Frequently
      June 22, 2016

      Okay. Driver updated. Now this:

      But Photoshop opened.

      Akash Sharma
      Akash Sharma
      Legend
      June 22, 2016

      This means that your Graphics card is either incompatible or does not meet Photoshop requirements. See Troubleshoot Photoshop graphics hardware (GPU) and video card issues 

      ~Akash

      F
      FreePhotoResources
      Participant
      June 22, 2016

      I have the same issue, whenever opening a file or creating a new document the application crashes.

      Lilybiri
      Lilybiri
      Legend
      June 22, 2016

      Same here, whenever I open a new document, or an existing PSD, Photoshop crashes. I'm happy to have kept the previous version, at least I can continue to use PS, without the new features.

      I am on Win7 Pro. This is the bug report

      F
      FreePhotoResources
      Participant
      June 22, 2016

      Hi, I resolved the issue by updating all drivers specific to my laptop (using the automatic update facility included on most laptops). I am also running Win7Pro so hopefully this resolution will work for you too).

      Akash Sharma
      Akash Sharma
      Legend
      June 21, 2016

      Hi Paul,

      Could you please post the crash report here.

      See Photoshop Elements Editor Help | How to Find Crash Logs on Windows​ for instructions.

      Regards,

      Akash

      B
      Borgie78Author
      Inspiring
      June 21, 2016

      Hi Akash

      Contents of crashlog.txt as per the given instructions.

      Paul

      crashlog.txt

      Faulting application name: Photoshop.exe, version: 17.0.0.88, time

      stamp: 0x57513821

      Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time

      stamp: 0x555dc671

      Exception code: 0xc0000094

      Fault offset: 0x0000000000008902

      Faulting process id: 0x2014

      Faulting application start time: 0x01d1cc0c6778f38f

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC

      2015.5\Photoshop.exe

      Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll

      Report Id: aa7d0164-37ff-11e6-82e0-104a7d7253d4

      Faulting package full name:

      Faulting package-relative application ID:

      Akash Sharma
      Akash Sharma
      Legend
      June 22, 2016

      Hi Paul,

      Is Photoshop still not working for you?

      If not, Please update your Antivirus program.

      Temporarily disable it and try using Photoshop.

      ~Akash

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices