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Participant
January 8, 2025
Question

Photoshop cc 2017.1.6 Speicherproblem mit jpeg

  • January 8, 2025
  • 1 reply
  • 582 views

Hallo, ich habe plötzlich ein Problem mit Photoshop cc 2017.1.6. unter Windows 11.

Alles funktionierte bisher einwandfrei und plötzlich ist es nicht mehr möglich eine jpeg-Datei als jpeg-Datei in einem anderen Verzeichnis/Partition zu speichern oder zu exportieren.

Es wurden keinerlei Updates, auch nicht von anderen Programmen, installiert

1 reply

BrettN
Community Manager
Community Manager
January 8, 2025

Google translate: 

Hello, I suddenly have a problem with Photoshop cc 2017.1.6. under Windows 11.

Everything worked fine until now and suddenly it is no longer possible to save or export a jpeg file as a jpeg file in another directory/partition.

No updates, including those from other programs, were installed

 

Reply: 

Whenever you see new unexpected behavior, the most likely solution is going to be resetting the application preferences. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

If that doesn't work and you are able to save to other locations successfully, you may need to check the directory/partition that you are attempting to save to. There may be some permission, formatting, or communication issues which prevent Photoshop from working with that location. 

Participant
January 9, 2025

Hallo BrettN,

danke für Deine Antwort.

Wäre es auch möglich mit dem Adobe CC Cleaner Tool eine Reparatur durchzuführen? Oder kannm man damit nur ein Programm de-installieren?

Community Expert
January 9, 2025

With the Adobe Cleaner Tool you can't do any repairing. You can only deinstall Adobe applications.

Use the Creative Cloud Cleaner tool to solve installation problems

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI