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Participant
November 3, 2016
Answered

Photoshop CC 2017 crashes on opening

  • November 3, 2016
  • 42 replies
  • 114662 views

I have just installed the update for Photoshop CC 2017.  Using Bridge to process the Raw file, Photoshop then opens and when the Photoshop screen appears, the notation "Adobe Photoshop CC 2017 has stopped working. Program then closes.  Uninstalled Photoshop and then re-installed, but same problem arose.

I tracked down an XML file from the update buy do not know how to add that to this discussion,

Any assistance will be appreciated.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi Akash,

I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

none worked.  Here are the error logs I have.  Please let me know if you need anything else more spacific.

Event Viewer Information

Fault bucket 120606218217, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.0.53

P3: 57fde9fd

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

_______________________________________________________________________________________________________________________________

AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

Version=1

EventType=APPCRASH

EventTime=131226181451394402

ReportType=2

Consent=1

UploadTime=131226181452948495

ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

NsAppName=Photoshop.exe

AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc2e58fcda86efc!Photoshop.exe

TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

BootId=4294967295

Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

Response.BucketTable=4

Response.LegacyBucketId=120610403429

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=18.0.0.53

Sig[2].Name=Application Timestamp

Sig[2].Value=57fde9fd

Sig[3].Name=Fault Module Name

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=2.3.4.7

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=555dc671

Sig[6].Name=Exception Code

Sig[6].Value=c0000094

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000008902

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=aa5c

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

UI[3]=Adobe Photoshop CC 2017 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[105]=C:\Windows\System32\dlnashext.dll

LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

LoadedModule[133]=C:\Windows\System32\taskschd.dll

LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[188]=C:\Windows\System32\cryptnet.dll

LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll

LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2017

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

MetadataHash=1381608080

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x536c

Faulting application start time: 0x01d2366907f26890

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

Faulting package full name:

Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3.manifest.


Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

42 replies

Participant
January 21, 2017

Thank you Akash Sharma!

That worked like a charm.

Participant
January 21, 2017

A great thank you! It solved my problem!

Participant
January 3, 2017

I had called Adobe for the same problem and they took over my computer and they uninstalled the Lavasoft Web Companion app. After that I had no more problem with Photoshop cc 2017. I hope this helps others with the same problem.

Participant
December 27, 2016

For MAC users who are experiencing the same issue after installing the latest version of PS.

What worked for me was to shut down the computer and start again. Try it and see if it helps.

ChiChi Arford
Participant
December 26, 2016

After about a month of applying any and all of the fixes suggested through Ps and AE forums - because 'fixing' one usually meant the other crashed - plus hours with Adobe Support with no luck, it appears I have CC working.

I believe my issues were related to Win10 and to an issue with my Administrator profile as one by one things started to crash with my PC since CC 2017 was loaded. So did a system reset (after a system restore did not work). Had to reload and update a bunch of drivers incl. for NVIDIA GeForce and now - touch wood - all good.

Probs a drastic solution but wasn't prepared to lose another month of my life I wouldn't get back.

Participant
December 26, 2016

I've been battling this problem for days... randomly starting crashing on me after opening. I did all of the suggestions listed, updated everything, and nothing worked. Contacted Adobe support and they found a problem was some kind of conflict with an AMD driver dll file (atig6txx.dll). So I had to disable it, but but now I get a message that there is a problem with the display driver and has to disable enhancements using the graphics hardware -- and then it crashes again. Great.

UPDATE: For others that may be experiencing this issue and not finding a solution... my particular problem was caused by some kind of conflict with AMD Radeon, dual monitors, and the graphics processor. Once I disabled my second monitor, I was able to uncheck the graphics processor. Oddly I cannot even look at the performance settings if I have both monitors on. Very frustrating. So for me it's an AMD issue ~ I didn't have this problem with my old machine that had a NVIDIA grahics card.

Save

Participant
December 19, 2016

It worked!! Uninstalled Lavasoft and now photoshop works again.

Inspiring
December 26, 2016

When I tried that solution Photoshop worked but my network printing failed.

Participant
December 6, 2016

Yes. it worked! Thank You! (Renaming Lavasoft in Old)

Inspiring
December 6, 2016

For me, renaming Lavasoft caused problems for network printing .

Sent from my Verizon 4G LTE smartphone

beevaan
Participant
December 6, 2016

im on a frikin mac i need help with MAC PLSSS

Inspiring
December 6, 2016

I’m not a Mac person but I’d suggest you find the “Spaces” folder in the location where Photoshop.exe is stored. Look at entry #59 for the path inside of Photoshop.

Jeffrey Dirkse
Participant
December 6, 2016

Tried it, doesn't work

geoffreyl10093343
Participant
December 4, 2016

Thank you.  It works perfectly!