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Participant
November 3, 2016
Answered

Photoshop CC 2017 crashes on opening

  • November 3, 2016
  • 42 replies
  • 114781 views

I have just installed the update for Photoshop CC 2017.  Using Bridge to process the Raw file, Photoshop then opens and when the Photoshop screen appears, the notation "Adobe Photoshop CC 2017 has stopped working. Program then closes.  Uninstalled Photoshop and then re-installed, but same problem arose.

I tracked down an XML file from the update buy do not know how to add that to this discussion,

Any assistance will be appreciated.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi Akash,

I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

none worked.  Here are the error logs I have.  Please let me know if you need anything else more spacific.

Event Viewer Information

Fault bucket 120606218217, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.0.53

P3: 57fde9fd

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

_______________________________________________________________________________________________________________________________

AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

Version=1

EventType=APPCRASH

EventTime=131226181451394402

ReportType=2

Consent=1

UploadTime=131226181452948495

ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

NsAppName=Photoshop.exe

AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc2e58fcda86efc!Photoshop.exe

TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

BootId=4294967295

Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

Response.BucketTable=4

Response.LegacyBucketId=120610403429

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=18.0.0.53

Sig[2].Name=Application Timestamp

Sig[2].Value=57fde9fd

Sig[3].Name=Fault Module Name

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=2.3.4.7

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=555dc671

Sig[6].Name=Exception Code

Sig[6].Value=c0000094

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000008902

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=aa5c

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

UI[3]=Adobe Photoshop CC 2017 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[105]=C:\Windows\System32\dlnashext.dll

LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

LoadedModule[133]=C:\Windows\System32\taskschd.dll

LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[188]=C:\Windows\System32\cryptnet.dll

LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll

LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2017

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

MetadataHash=1381608080

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x536c

Faulting application start time: 0x01d2366907f26890

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

Faulting package full name:

Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3.manifest.


Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

42 replies

geoffreyl10093343
Participant
December 4, 2016

I have the same issue after I think updating Bridge, it crashed PS cc2015.  I then updated to cc 2017 with the same massage,:

I am using Windows 10.  Please pardon my ignorance, but where is this "Spaces" folder?


Thanks

Participant
December 4, 2016

This image is from scotts52453901                    comment in this thread. I hope it helps

beevaan
Participant
December 1, 2016

Help?

I see that this is a windows post and I may have been quite a bit late but.

Today i've been experiencing issues with my Photoshop CC 2017, every launch will crash no matter what.

I've reset, restarted my computer and nothing has really worked.

Any MAC (MACOS) help?!?!

stijill
Known Participant
December 6, 2016

Ok this is a quick test if your setting are screwed up.

Your going to create a new account then launch Photoshop (I'm at work on my Win10 workstation I have a MacPro at home so this will be a little wonkyy)

1) Go to your Systems Preferences

Account (unlock and enter your password)

Add a new User (name it anything)

2) OHHH ya turn off your "sync preference" (this will insure it's not your settings)

3) Logout out off your "real" account or restart

4) Login to your "Test" account You might have to Login to your Adobe CC account (don't worry about multiple logins on Adobe CC looks at your computer as a whole)

5) Launch Photoshop

If it's all "good" then it's your settings

(If it doing the same thing then you can go through the Usual Mac "protocols"

Zap the "P Ram" and stuff. Hardware Level stuff

November 26, 2016

Had the same issue, tried adding 'old.' to the lavasoft .dll and it worked, but then all my other Adobe programs would crash. Putting '~' infront of the 'Spaces' folder name worked and I can open all of them now. Will update if anything goes wrong, but man..this is annoying. I just signed up for the Creative Cloud package and the first thing I installed required me to find a fix for it...

November 26, 2016

PS keeps crashing just after it loads for me too, has done for ages. With 2015.5 and 2015.5.1 I could set it to open recent documents when loading with these versions and it would bypass the crash. With 2017 it crashes even if I do this so hopefully putting the ~ in front of the spaces folder works.

When PS crashes for me I have to close it from task manager and I always see 1 or 2 AdobeSpaces services in there. What is this Spaces thing? More bloat?

Dave2GM
Known Participant
November 26, 2016

Rename the 'Spaces' folder to '~Spaces'. Simply put a '~' in front of 'Spaces'.  This folder should be found in C:\\

Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

Dave2GM
Known Participant
November 26, 2016

I am not having any joy. Still experiencing this frustrating issue even after doing everything suggested in this thread.

I have reset preferences.

I have uninstalled and reinstalled Photoshop cc 2017.

I have searched for but cannot find LavasoftTcpService64.dll - this file is not in my System32 directory however I am still experiencing the following error: Adobe Photoshop CC 2017 has stopped working.

Event Viewer reveals the following:

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: EasyRedirect64.dll, version: 2.3.3.1, time stamp: 0x54eef9bc

Exception code: 0xc0000095

Fault offset: 0x000000000000bc22

Faulting process id: 0x3b4c

Faulting application start time: 0x01d2479bf15c6488

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\system32\EasyRedirect64.dll

Report Id: 92423254-191c-4e6e-a7ad-a7a7c53f52d0

Faulting package full name:

Faulting package-relative application ID:

I am unable to use the 'Edit in Photoshop' command from Lightroom - which is crucial to my workflow! This option is now greyed out!

Can someone please help ASAP?

Inspiring
November 26, 2016

What worked for me was to put a ~ in front of the “Spaces” folder.  This folder should be found in C:\\
Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

If that doesn’t get you going I have no clue what to suggest.

    Bill Junk

Dave2GM
Known Participant
November 26, 2016

Hi Bill,

Renaming my Spaces folder to ~Spaces got me past that Adobe Photoshop CC 2017 has stopped working alert.

Agreed, LavaSoft has nada to do with this particular issue.

Thank you, sir.

Participant
November 25, 2016

This was the solution for me. I think I installed Lavasoft accidentally with Filezilla FTP Client. Thank you for the tip.

Participant
November 22, 2016

Thanks a lot!

Participant
November 22, 2016

OMG!! this works inmediately!!!

also it fix an illustrator issue!!!

KlimaPic
Participant
November 20, 2016

Why do we have AGAIN an issue with LavasoftTcpService64.dll ? Also Premiere Elements had a problem with this DLL. Acept, that there are other program on our PCs. Renaming or delete another SW can't be the solution!

Fotony
Participant
November 19, 2016

Thanks, now I have solved the problem.